Touch Bar is not working

joeybbyan wrote:

Hi Its still not working

If the SMC reset failed to restore your Touchbar

Your last resort is to Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

If this does not bring it back to life—then you have a hardware issue, and all you can do is take it in for service:

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

 ref: https://www.apple.com/shop/browse/store/temporary_closures )

 “Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.”  Start a service request https://support.apple.com/mac/repair/service

Call Customer Support  (800) MY–APPLE (800–692–7753) 

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095

joeybbyan wrote:

Hi, my touch bar for mac book pro is not working. It only allows me to adjust brightness and volume. Other than that is not working. How can I solve this?

Try resetting the SMC https://support.apple.com/en-us/HT201295