Screentime use from an app I don’t have installed, what does it mean?

So I deleted the Twitter from my phone months ago but starting yesterday, my Screen Time says that I have been using the Twitter app literally all day, 24 hours. I don’t have the app at all, don’t even have an account. I occasionally check it on my Firefox browser but that should be counted as time on Firefox right?


Any ideas on what this might mean? Should I be concerned? I changed my Apple ID password about two days ago and I’m worried it might be linked to that

iPhone XR, iOS 14

Posted on Oct 17, 2020 8:31 PM

Reply
1 reply

Oct 22, 2020 9:00 AM in response to ebar229

Hello ebar229,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with Screen Time on your iPhone. If you haven't already, restart your device as iOS clears cached data and does other system optimizations when you turn your device off and on.



Restart your iPhone



If you are still having this issue, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.



How to back up your iPhone, iPad, and iPod touch

Transfer photos and videos from your iPhone, iPad, or iPod touch


Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.



Cheers!

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Screentime use from an app I don’t have installed, what does it mean?

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