Markup changes to photos not saving on iPhone or iPad

So if I take a picture and edit it before it saves I can do markup and then save the photo.


if I edit a picture from my photos app on either the iPad or either iPhone and go to markup and make any changes it won’t save the picture.


I get and error message. Unable to Save Changes.


Suggestions?


thanks in advance


Don


[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 14

Posted on Oct 20, 2020 7:50 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2020 8:34 AM

Yeah! 🎉

Updating to iPadOS 14.2 fixed this bug.


(This should probably be the correct answer to the issue, ... or if you can't update: the workaround by cropping first)

78 replies

Nov 5, 2020 6:07 AM in response to arizonadonn

I'm having this issue, but only with a specific type of photo.

A little bit of background: I work in an office and we utilize our ipads to transfer information from one person to another, we utilize the markup tool just like we would if we were writing on a piece of paper.

Currently, I print the forms from our scheduling software as a PDF, and on my computer convert all pages to jpegs for each page to be utilized for different appointments throughout the day.

Then I email the jpegs to an email connected to the ipad (our office computers are PC, not MAC so I cant airdrop). From the email I save the images and then I can go through and highlight/markup what I need to so they are prepped for the next day.


These jpegs that I create on the computer do not have any issue saving the changes made with markup, but not all of our computers have adobe that is able to convert a PDF to a jpeg. My computer is actually the only one that does. So if another girl adds another appointment to the schedule, prior to the ipad update, she was able to print the page, scan it on our RICOH printer as a .jpeg/.tiff file and send it to the ipads that way. But since the update on the ipads, when she scans the file this way the ipad will go in and allow you to markup whatever you would like, but this error pops up when you go to save what you've marked up.


Anyone have any idea how to fix this issue? ...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Markup changes to photos not saving on iPhone or iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.