iPhone 7 Google maps delay on bluetooth

I received a call from Apple, too. I walked the agent through the problem and she sent me some Bluetooth monitoring program and asked me to use the app with the HFP / "phone call interruption" guidance on Apple Maps.

Well we used it for several different trips around our area and it worked perfectly. She called back and I reported that to her and she said she would check in again tomorrow. In the meantime, we went to a few more places using Apple Maps along the way. Worked perfectly.

I also tried it with Google Maps which I usually don't use anyway. It did not work. It didn't even try to make the "phone call." It might be something that I missed in Google Maps or the iOS setting, but I did double-check both and re-started the phone and Google Maps, too.

That said, Apple Maps is working for me as of today (Sunday, May 2)!

Hi jfalick: Very happy for you that Apple Maps worked in your car! By any chance did you have the audio source in your car set to bluetooth or were you playing music via bluetooth when Apple Maps worked?

Thanks,

It is certainly progress that you were able to get Apple Maps to work without the few second delay/omission. I will fiddle around with the settings in both Apple Maps and Google Maps to see if I can replicate your success. Of course, iPhone worked fine with Google Maps and Bluetooth prior to iOS 14 update, so Apple should be able to get things back to where they were before that update. I'd be surprised if Apple's update has a way to work with Apple Maps but not with Google Maps in light of the anti-competitive aspect of that kind if thing.

Hi All.

I read the above post from JFAlick,

I believe that might be what they asked me to do to put the keyword in there was "monitoring".

I actually use Google maps message the time, it's a more friendly application to me. I hope Apple doesn't think that they can just do a workaround to make Apple Maps work. That would be horrible.

I hope we are making some headway with all these phone calls and reporting our issues to them.

i've probably said it before and I'll say it again, they broke it they can fix it.

be careful of "monitoring"

No. I was listening to my satellite SiriusXM and also tried it with over-the-air radio. It always worked with my iPhone-sourced Bluetooth music and other audio. The problem was the HFP (i.e., simulated phone call) navigation guidance such as described in this discussion.

Hi jfalick: I assume you installed the "Bluetooth monitoring program" that Apple sent you, on your phone, and it's still on your phone, is that correct? If that's the case I'm wondering if the monitoring program starts and keeps the bluetooth connection in the car's audio. Did Apple give you any indication/reason why Maps worked after you were sent the monitoring program?

Thanks jfalick and I'm glad maps works in your car!

I received a call as well and had something installed on my phone to test, now both Apple Maps and Google maps are working fine on my phone with no delay both through the radio. Supposed to get a call back from the rep at 3:30 today. I’m going to ask him to remove it and then I’ll see if it’s working.

Upgraded today to iOS 14.5 and while using Google Maps as a BT call it still has the same issue. Missing or garbled first few words of driving instructions. Does not matter how frequent or how close together the instructions are. 

Expecting a follow up call from Apple Support today (per Tracy). 

iPhone8, iOS 14.5

Of course, since we all know that iOS 14.5 did not fix the issue, unless there is some setting in iOS or Apple Maps or Google Maps, or some added app that keeps the Bluetooth active and not on standby, there is no reason why the problem would go away for most of us simply because some fellow posters seem to have done something or had something done to their iPhones that fixed things for them. If there is a setting change that we all can make, would someone please spell out exactly what it is. Otherwise I am afraid we will simply have to wait for Apple to decide to fix it for everyone in an update to iOS.

Received my follow up phone call from Apple. Confirmed that 14.5 does not solve the problem. Confirmed that if you are streaming music, the directions will come through fine. If you are using the radio, they do not. All of which had been outlined on this site, but I was willing to go through the process with them if it will help. They installed analytics and logs, collected the diagnostic info they needed, and then we uninstalled. The info will now be shared with the engineers. I inquired if it is only some models/older phones that are having this problem. Apple said no - it occurs with users who have various phone models, including some 12s. I was offered the opportunity to be connected to a senior engineer to troubleshoot my phone - which would include all the steps (including a reset! as already documented as not solving the problem) many folks on here have already taken, including myself...which the Apple rep seemed to confirm and acknowledge wasn't likely to do me any good! Needless to say, I turned down that invite which would be the equivalent of a waste of time (to me at least). The rep suggested I drive carefully, and that I consider streaming while driving and using maps. He asked if I would be willing to be contacted again if the engineers have additional questions/requests. I asked if he thought they would get this problem solved, and the answer was something like "you have our attention"; we are the group that handle odd things; and any fix would likely be in a future update. Let us see what experiences others have, and keep pressing ahead on this issue.

There is a thread on Macrumors going back to September 2020 that deals with this same problem and correctly traces the problem to the iOS 14 update and something called HFP prompts. But then, in a tantalizing way, the most recent posting states the following; "Apple maps didn't work too. But luckily I found the solution: After forgetting and reconnecting the bluetooth device, everything is working great (again)." I doubt this is really "the solution", but I thought I'd mention it for those on this thread who might be better able than I to make sense of it.