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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an iPhone XS Max and my facial recognition suddenly stopped working. I went to reset Face ID and now it won’t work at all. Whenever I go to set up Face ID it keeps saying to move my phone higher/lower not matter how much I move it. I restarted my phone several times and all software is up to date. This is extremely frustrating! Please help!
See the instructions here, If Face ID isn't working on your iPhone or iPad Pro - Apple Support
See the instructions here, If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Thanks for the advice. I have tried each of those things multiple times and none of it has worked. Any other suggestions would be greatly appreciated.
As mentioned in Step 8, if this does not work, contact Apple Support. There is nothing else we as users can do.
Facial Recognition not working
