Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacOS Big Sur Safari 14 Google Meet wired EarPods poor audio

My wife is running the latest OS on her Mac, attempted to connect to a google meet, but experienced intermittent crackling and audio she when using her EarPods mic connected to the headphone jack on there Mac. The audio issues were experienced when she was listening to someone talk and the other person on the meeting call said they couldn't understand her claiming she was "breaking up". She tried multiple EarPods getting the same results. We tested to narrow down issue. We joined a google meet using Safari and experienced the audio issues. We joined a Zoom meeting using Safari and experienced no audio issues. We tested joining a google meet using the latest Chrome and experienced no audio issues. We joined a Zoom meeting using latest Chrome and experienced no audio issues.


So, In our experience, there is an audio issue when using Apple EarPods during Google Meets while using Safari.


Additionally, on my Mac, also running the lates OS, using the same EarPods, connected to a google meet using Safari and the audio issues presented.


This is more of a shared observation but if you have any other ideas for me to test or can reproduce maybe share that here.


MacBook Pro 15”, macOS 11.0

Posted on Oct 21, 2020 10:50 AM

Reply

Similar questions

83 replies

Dec 3, 2020 10:17 AM in response to cshaddock

I am experiencing this problem as well. It is only when I use Safari and Google Meets - and it is very frustrating. One work around that I found was to download Firefox and use it as a browser - I experienced no problems then. It is really frustrating because I prefer to use Safari, and saw an article that said Apple was investing in upgrading Safari. I guess they still have work to do.


Dec 9, 2020 1:57 AM in response to cshaddock

I have this issue too, but without earpods. Regardless of whether I'm using my speakers or bluetooth headset, Google Meet gives me really pure audio while I'm using it with Safari.

No problems with Google Chrome.


This is really annoying as I use two google accounts, one personal and one for work. I use Safari for my work account.


MacBook Pro 15", 2019 - running MacOS BigSur

MacOS Big Sur Safari 14 Google Meet wired EarPods poor audio

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.