MacOS Big Sur Safari 14 Google Meet wired EarPods poor audio

My wife is running the latest OS on her Mac, attempted to connect to a google meet, but experienced intermittent crackling and audio she when using her EarPods mic connected to the headphone jack on there Mac. The audio issues were experienced when she was listening to someone talk and the other person on the meeting call said they couldn't understand her claiming she was "breaking up". She tried multiple EarPods getting the same results. We tested to narrow down issue. We joined a google meet using Safari and experienced the audio issues. We joined a Zoom meeting using Safari and experienced no audio issues. We tested joining a google meet using the latest Chrome and experienced no audio issues. We joined a Zoom meeting using latest Chrome and experienced no audio issues.


So, In our experience, there is an audio issue when using Apple EarPods during Google Meets while using Safari.


Additionally, on my Mac, also running the lates OS, using the same EarPods, connected to a google meet using Safari and the audio issues presented.


This is more of a shared observation but if you have any other ideas for me to test or can reproduce maybe share that here.


MacBook Pro 15”, macOS 11.0

Posted on Oct 21, 2020 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2020 3:58 AM

As a workaround, this issue appears to be resolved in the latest Safari Technology Preview.

I used google meet with Release 116 and did not experience any problems.


https://developer.apple.com/safari/technology-preview/

Similar questions

83 replies

Nov 18, 2020 12:56 PM in response to cshaddock

Sound in Safari is cracky, Chrome is ok. Basically the same as others.


But the weird part is, that it looks like to be related to speaking person.

In Safari, sound is always cracking at the beginning while using google meet. When person A starts talking, it's cracking for a while, and then it suddenly stops and I can hear clearly the person A. But then when person A starts conversation with person B, I can clearly hear person A, but I can hear just cracking from person B.

Dec 10, 2020 9:47 AM in response to cshaddock

Same problem here. I originally thought this was a problem with the bitrate that the audio is broadcast as and I started messing about with the audio output settings in Audio MIDI Setup. This was a bit hit and miss and I've come to the conclusion that this doesn't have any effect.


This definitely seems to be a Safari bug since Chrome does not exhibit this problem.

I've experienced issues using the following audio output devices:

  • Apple iPhone headset earphone connected directly to the headphone socket of my 2020 MacBook Pro
  • Desktop speakers connected via optical out of my CalDigit TS3+ dock
  • Desktop speakers connected via Bluetooth
  • Apple 27" Thunderbolt Display

No issues at all when using Chrome for Google Meet or other web-based VoIP services. Lots of issues in Safari. No issues when using Zoom directly.


Steve

Oct 26, 2020 3:30 PM in response to cshaddock

Hey there cshaddock,


It appears that you are experiencing some issues with using Google Meets in Safari on both your Mac as well as your wife. We would love to assist you with resolving this issue.


Let's try testing out Google Meets in Safari when starting the Mac up in safe mode: How to use safe mode on your Mac


You can also check out the Google Meet Support section of Google Support: Google Meet Help


If the issue continues and no troubleshooting is working, you can consider backing up both Macs and reinstalling the macOS using the steps below:



Hope these resources you out!


Best wishes to you and your wife.

Dec 9, 2020 1:57 AM in response to cshaddock

I have this issue too, but without earpods. Regardless of whether I'm using my speakers or bluetooth headset, Google Meet gives me really pure audio while I'm using it with Safari.

No problems with Google Chrome.


This is really annoying as I use two google accounts, one personal and one for work. I use Safari for my work account.


MacBook Pro 15", 2019 - running MacOS BigSur

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacOS Big Sur Safari 14 Google Meet wired EarPods poor audio

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.