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We have a Ethernet cable connected to our Apple TV. It continually will say “no network detected”. It will tell us we are connected to the Ethernet even when cable is not connected to the Apple TV. We have unplugged, restarted, and reset it multiple times but it will not forget the Ethernet. How do we do this so we can just use WIFI?
Apple TV (4th generation)
If anything is plugged into the ethernet port on Apple TV, then it will try to use ethernet as network connection.
If the ethernet port is empty, then Wi-Fi options should become visible.
If the ethernet port is empty, but the settings menu still insists on ethernet, investigate the port itself, as the detection mechanism might be stuck. (E.g. plug in and release a cable once more, for the mechanism to try again.)
If that is not it, then it is time for a restart. If a restart doesn’t have the desired effect, then try unplugging from power for 2 minutes or so, then try again. If the issue persists, then try a restore of the system software. If the issue still persists, then it is time for the technicians at Apple to have a look at it.
Reset or restore your Apple TV to its factory settings - Apple Support
If anything is plugged into the ethernet port on Apple TV, then it will try to use ethernet as network connection.
If the ethernet port is empty, then Wi-Fi options should become visible.
If the ethernet port is empty, but the settings menu still insists on ethernet, investigate the port itself, as the detection mechanism might be stuck. (E.g. plug in and release a cable once more, for the mechanism to try again.)
If that is not it, then it is time for a restart. If a restart doesn’t have the desired effect, then try unplugging from power for 2 minutes or so, then try again. If the issue persists, then try a restore of the system software. If the issue still persists, then it is time for the technicians at Apple to have a look at it.
Reset or restore your Apple TV to its factory settings - Apple Support
if the network name is on there, in settings - Network, you click on it once or twice to bring up Forget Network
How to forget an Ethernet cable?
