“HPDeviceMonitoring.framework” will damage your computer.

i can't get rid of this pop up message can anyone help me please

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 2:26 AM

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Posted on Oct 23, 2020 2:25 PM

I solved this and the inability to print by following these steps exactly:




Go to 123.hp.com


Do NOT put in your printer type, instead use the "My device is not listed" link. This takes you to a more generalized tool to download.




Click the Download button. The application "HP Easy Start" version 2.9.3 will download.


Open this app... do NOT go beyond the first screen. Instead, look under the HP Easy Start menu next to the Apple menu, and select and choose "Uninstall HP Software..."




This launches the Uninstaller. Click Continue. Then it takes quite a while to remove all HP files.




When it's done, there is a button to relaunch HP Easy Start, called "Set Up New Device". Click that.




This time "Agree" and hit the Continue button. Make sure of the listed things on the next screen and click Continue.




Select your printer (mine is a printer on the network, it just shows up by its name, e.g. "Anubis") and click Continue.




Click "Install" in the next panel. The 'essential' software is downloaded, and permission must be given to proceed with installing.




Installation seems to take a long time. When it is done click Continue.




At this point you can set up Status and Alerts. I don't know what happens if you do, I just skipped that step by clicking Continue.




In the next panel, click "Add Device..." button. That doesn't take long. Then click "Print Test Page". 




If you are lucky like me that page prints. Click Continue. Next is to set up online access things. I didn't really want that, so when I clicked the "Continue Online..." button I did NOT click the "Register My Printer" button in the web page that opened. You might want to.




I confirmed that printing from an app actually works, and then restarting the computer did NOT result in the "damage" warning.


YAY.


Worked on a Catalina iMac and a Mohave MacBook Air.

364 replies

Oct 24, 2020 11:30 AM in response to thomas_r.

Sooooo, same thing is happening with my HP Printers. "HPDM.framework" will damage your computer. The printers aren't responding through iMac, laptop or mini print commands. I did re-install HP software. Nothing happened to solve the situation. Oddly enough I can print a document from the internet through the iPad or iPhone. Right now working on large project restoring photographs. Can't print proofs due to this problem. Try telling a customer this story. Hhmmm. Hope that Apple resolves this real soon. This situation is not helpful while working on deadlines. Anyway hope that Malwarebytes and Apple are working on this 24/7. Thanks for your response. It was helpful and I am patiently waiting for the resolution.

ML-L



Oct 24, 2020 3:57 PM in response to HelpCom12

I have this today ALSO! What is going on? I have a very strange thing happening for me. I was on this chain and took the advice of someone to go to the HP site and get the HP Easy Start. That app will not launch on my MAC with OS Catalina version 10.15.7. I don't want to mess around and just delete the files. According to the HP website to uninstall the other alternative is to go to FINDER and go to the HP folder. That was a strange discovery that the only HP folder I have is for HP Scan. I don't even have an HP Print Folder for my printer. I might have to call Apple Support tomorrow to figure this out. I hope they know about it at this point.

Oct 24, 2020 4:32 PM in response to LindaLou63

LindaLou63: in desperation, I also called Apple Support (via Chat) and they didn't seem to have the slightest idea of what is going on: they told me it was obviously an HP driver problem, they searched the HP website and suggested two HP websites that I already knew, and then told me that the best thing to do was to get in touch directly with HP support. I did so, again via chat, and there was a very long queue: I waited to connect with a technician for about one hour, and then gave up...

Oct 24, 2020 4:35 PM in response to tcmeyers

When I tried the HP Easy Start today, the install failed. It said that another one of the frameworks was Malware. I'm running a Mac Pro on Catalina 10.15.7. I know how to remove the offending piece of code that is claimed as Malware now. But there must be something I'm missing that is attempting to launch stuff that running in the processes that I can't see. I've cleared out everything in the ~/Library/LaunchAgents/ folder. Rebooted. But something is getting put into action on startup that I don't recognize. It would be nice to have a real solution to this so my printing and scanning will work again.

Oct 24, 2020 5:47 PM in response to Rolaa

Hi Rolaa,


I've been going around on this and have not deleted anything at all yet. I'm a little skittish to delete anything in the LaunchAgent area because I cannot tell what is "new" and what is old and none of the items in my LaunchAgent folder had a mention of "HP" in the files. I have attached that screenshot below the first. The most recent addition was something from Google on 10/20. I was not going to mess with them. The first attached screenshot is what I see when I click on the malware alert box to "open in finder". Does any of this mean anything? Maybe this is where my print drivers are? Also, I have mentioned in this chain that I cannot get the HP Easy Start App to work for some reason on my MAC with Catalina 15.10.7.


thanks to all in this community for help!




Oct 25, 2020 11:11 AM in response to tcmeyers

Thank you for this, it worked! Fingers crossed it doesn't pop up again.


I had been running Catalina 10.15.5, HP OfficeJet 8620 and this error just came up this morning when I logged on. I'd close it and it just kept popping up. I had to tuck it away at the bottom of my screen while I looked for a fix. After reading other fixes, I decided to update to Catalina v 10.15.7 but that didn't work. I followed your instructions step by step and the box disappeared during the uninstall process. I restarted the computer and it hasn't popped up yet.


The uninstall and setup does take a while, looking like it stalled at some points. It's like updating macOS when it appears to be hanging. Leave it alone and it will continue. I had this printer and my Canon Pro-10 icons on my toolbar that had disappeared when the computer restarted. I just added them again and both are working just fine.


Thanks again. :-)

Oct 26, 2020 1:15 PM in response to tcmeyers

I confirm the procedure posted by tcmeyers worked on two different Macs running Catalina 10.15.7, both connected via WiFi to HP 8600 Plus. Both started getting the recurring error "HPDeviceMonitoring.framework will damage your computer". One of them also got the error "HPDM.framework will damage your computer".


I first tried just updating using hp-printer-essentials-S-5_14_8_4. That did not fix it. Then I used tcmeyers procedure which worked on both machines.

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“HPDeviceMonitoring.framework” will damage your computer.

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