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“HPDeviceMonitoring.framework” will damage your computer.

i can't get rid of this pop up message can anyone help me please

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 2:26 AM

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Question marked as Top-ranking reply

Posted on Oct 23, 2020 3:05 AM

Hello Lindenbaum,


I've just got rid of it by:

  1. Using Finder to go to "Library/LaunchAgents" and moving the most recently added and suspicious looking file to the bin.
  2. Did the same here "Library/LaunchDemons"
  3. And here "~Library/LaunchAgents"
  4. I also went to "Applications" and sorted by most recently added to see if anything suspicious has been added, and removed that.
  5. Then I restarted my Mac and it's fixed!


Good luck!

364 replies

Nov 8, 2020 4:40 AM in response to texasnana

Hi texasnana, I understand very disconcerting. Had a similar incident last week , the files appeared to have fully downloaded but they weren’t.

If you still haven’t succeeded in solving the problem try what worked for me.

Find the “malware/falsepositive” files , “HPDeviceMonitoring.framework”etc.

Pathway is - HD>Library>Printers>hp>Frameworks

Quarantine them, that is copy them onto an external device or put in the bin. DON’T DELETE yet as you may want to return them to original position, although very unlikely.

Now try printing out something. For me that method worked, no printing problems.


I look after a few desktop and laptop computers and sometimes there are idiosyncrasies that require different solutions. So have a look over some of the other posts on this topic as well. For us, so far only 1 MacBook Pro running Catalina has thrown up the HP malware warning, its a mystery.

Nov 12, 2020 4:45 PM in response to deejaynamo

Nothing has worked for me. 3 hours on phone with Apple tech on Oct 23rd with screen share. Uninstalled stuff but subsequently printer not recognizable. Today Nov 12th, a total of 5 hours with Apple tech specialist, with screen share. Absolutely nothing works to get my Mac book pro to recognize my printer. Prior to this malware pop-up, all was good. I can still print from my iphone. I am at my wits end. HP virtual assistance is worthless. Finally, was able to get live agent at HP today, but transferred and placed on hold for 3 hours. I think they went home so I finally hung up at 5 pm.

I am freekin disgusted.

Nov 13, 2020 2:13 PM in response to tcmeyers

Great advice. I don't even have an HP Printer so I removed software via the steps you described and the annoying pop up has gone away. Interestingly, I wasn't seeing the pop up on the Sys Adm account, only on a user account. Removing the HP Software did the trick, and I stopped after that, didn't need to "install" any HP printer. I was using Catalina.

Nov 15, 2020 12:47 AM in response to HelpCom12

You can delete the specified HP Framework file and still print - but you may find your scanner doesn't work anymore. As of today on Big Sur (MacOS 11.0.1) the scanner software is still broken. I've downloaded the latest HP software for MacOS (support.hp.com - then search for your printer model) and the scanner software is still broken - with the above listed error.


Nothing to do but wait wait wait for HP to re-register it's software with apple or update the misbehaving HP framework software architecture so it's compatible with MacOS 11.x (Big Sur).


For the record - the HP software - both printer and scanner software - worked on MacOS 10.14.x Catalina.

Nov 23, 2020 10:57 AM in response to Rolaa

Ya, but is your printer still working? I think this is a false positive as I have installed nothing, just did an update, now I have Malware, I don't think so, and deleting necessary files in not a good fix. I have an old HP 8610 printer that is sure t quit working of you delete files it needs, and will likely be hard to get working again as others have noted. Since, it wont go away, I just parked the popup somewhere on my screen, and will await for apple to correct their error.

Dec 1, 2020 1:39 PM in response to Lindenbaum

I didn't read through all 26 pages of this, but I solved my problem with this. After all these popups, I wasn't able to print. Finally, I went to Library/Printers and deleted the entire HP folder. Once I went to print again, Apple asked me to download printer software for the HP printer I'm using. I said yes, it downloaded and installed in less than a minute and I was able to print again.


Don't do what some of the others said- only because you don't necessarily know what those other files do. I sure don't. I did try what they said, to be honest. It didn't work, and I ended up returning those files back where they belonged, and not deleting them from my computer forever. I don't want to do something bad to my computer. Anyway, hope the above helps for those who are still dealing with this. I'm on Catalina- still deciding if I should do the update to Big Sur or not.

Dec 3, 2020 5:34 AM in response to dr_kc_goel

There are other community discussions in order to fix this problem. Basically, you need to turn off your printer, then delete your HP printer software from the Printers & Scanners list in the System Preferences, turn on your printer, which should lead to it asking to download the HP printer software. After installing the printer software everything should work again. Not sure exactly, if that will work for everyone but it worked once! Haha.

Dec 3, 2020 3:27 PM in response to Pukatea

Ummm, no, my HP OfficeJet Pro 8610 printer has been working fine for many years. When I upgraded to Big Sur, this problem of all of these stupid messages started to pop up. The messages were from many many apps that had the sam problem complaining that some code would harm the computer, when in fact the only code that changed was the APPLE MacOS upgrade to Big Sur. HP may have a fix in the link you posted, but Apple caused the problem that some changes that are not backward compatible for quite a few other programs that run on the computer.

Jan 6, 2021 11:51 AM in response to Lindenbaum

HP Drivers are expired or out of date. I got with Support and they had me the "HPDeviceMonitoring.framework" file and all associated files in that same file. Then go to the App Store and download the HP Smart app (or go directly to HP support). Once I downloaded the HP Smart app, I selected my printer. Everything worked after that and no pop up window.


I had to go to HP Support to download, the HP Smart app in the App Store was not working correctly at the time.




“HPDeviceMonitoring.framework” will damage your computer.

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