“HPDeviceMonitoring.framework” will damage your computer.

I have done every recommendation over the last 3 days. All have failed. The Apple tech removed “malware” from my Mac book pro on the 23rd. Subsequently, my laptop could not find my office jet 5740 printer (and this couldn’t install software drivers). tech gave up and told me to connect via USB cable. Tried again today. No luck. my Mac unable to find my printer. I can print from my iphone so I sent stuff to my phone. I’m sitting in airport ready to fly to Chiapas, Mexico. Will have to address when I get home. Problem better be fixed. I am so tired of this.

Joema,

yes, I did do exact procedure of tcmeyers. Several times. I also chatted with HP support and did their series of steps. Four different steps, depending on whether previous step failed. Plus I have done other stuff. Each time my printer is not recognized so unable to go forth with download. I have tried it with the name of my printer Officejet 5740 and also not knowing my printer. I do not understand why it needs to recognize my printer to download the software. Again, fortunately I could print

from iphone and also make copies. In 2 weeks when I return home, hopefully I will be able to talk to HP on the phone. Or Apple support again. Maybe the Apple tech guy had me trash something I should not have. He did screen share with me, then gave up on me after multiple attempts to find printer. That’s 4 days ago now.

I tried the uninstall and reinstall process without success. I can print but the pop-up with the "HPDM.framework" will damage your computer is still showing up constantly.

Fine, I just leave it on a corner and continue working but it is rather annoying.

Any other ideas? removing/renaming files breaks the printing

Yeah I tried removing the printer and using HP utility and got the same warnings and wouldn’t install printer. Luckily I was able to print from my windows PC. From what I have read HP requested Apple revoke the certificates?? Not sure why but Hp forums filled with unhappy users as well. Not happy with HP or Apple

I went to your link and read the instructions. Step 3 says to go to System Preferences> Printers & Scanner> click on printer. But in my case, there is no printer. No default printer is listed. Zippo. My office jet 5740 is not shown.

On the 23rd, the Apple support tech was not able to assist because printer could never be found to download new drivers/ software. Tech gave up. Over 3 days, I tried everything, but kept getting messsge “could not locate printer”. What I find strange is that I could still print from iphone. Why is that? Wouldn’t the certification debacle affect Apple iPhones too??

Easy Start won't install on my Mac - once downloaded the icon to install just keeps bouncing up and down and all I can do is force quit it. So I still have no solution, after trying most of the previous suggestions!

I have followed your suggestion (tcmeyers). Worked almost perfectly, except for one thing: there is still one of these messages active each time I wish to print ("Matterhorn.xxx will damage...."), I click OK, and the print goes on normally. I am using a Macbook Pro 2017 with Catalina 10.15.7. Any other tips, anyone? Thank you on beforehand... :-)!

Followed your very clear directions, but, then I reinstalled my USB HP printer, using the Apple Printer + (add) printer in the control panels and at almost 95% completion, the pesky POP-UPs came back one after the other ... any ideas on what I could try next?

Isn't it Apple's responsibility to work with HP to figure out what the source of this annoyance is and then fix it? If so, why hasn't Apple's tech staff acknowledged the issue and assured customers that it is working to resolve it?

This did not work at all. You have no business instructing people to remove who knows what from their systems when it doesn't even work. Now my printer software is messed up. I can't put it back from the trash bin, and who knows what I did.

I have two screaming kids and a useless printer now. Keep your advice to yourself.

duffman94 wrote:

This did not work at all. You have no business instructing people to remove who knows what from their systems when it doesn't even work. Now my printer software is messed up. I can't put it back from the trash bin, and who knows what I did.

I have two screaming kids and a useless printer now. Keep your advice to yourself.

Then you need to hire someone who knows what they are doing to restore your printing if you can’t.

First, this person showed how he/she removed the warning box so he could continue working *for him/her.* At that time the inability to not use HP printers was not an issue. And besides, he showed you the path where they belong. Just put them back. And this is HP's problem so why don't you contact HP to sort it out?? You're not paying Rolaa for advice, are you? So next time, I'd advise you to read the *entire* thread before you take your anger out on anybody.

What, now we're supposed to put an "at your own risk" on each of our issue resolution posts? On any community site where people are trying to make helpful suggestions on how to resolve an issue, you need to use your own judgement on if the resolution might apply to you.

Yes, the issue is/was a frustrating one, but it seems a bit harsh to rag on someone who suggested what worked for them, happened not to work for someone else.

Nothing has worked for me. 3 hours on phone with Apple tech on Oct 23rd with screen share. Uninstalled stuff but subsequently printer not recognizable. Today Nov 12th, a total of 5 hours with Apple tech specialist, with screen share. Absolutely nothing works to get my Mac book pro to recognize my printer. Prior to this malware pop-up, all was good. I can still print from my iphone. I am at my wits end. HP virtual assistance is worthless. Finally, was able to get live agent at HP today, but transferred and placed on hold for 3 hours. I think they went home so I finally hung up at 5 pm.

I am freekin disgusted.