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“HPDeviceMonitoring.framework” will damage your computer.

i can't get rid of this pop up message can anyone help me please

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 2:26 AM

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Question marked as Top-ranking reply

Posted on Oct 23, 2020 3:05 AM

Hello Lindenbaum,


I've just got rid of it by:

  1. Using Finder to go to "Library/LaunchAgents" and moving the most recently added and suspicious looking file to the bin.
  2. Did the same here "Library/LaunchDemons"
  3. And here "~Library/LaunchAgents"
  4. I also went to "Applications" and sorted by most recently added to see if anything suspicious has been added, and removed that.
  5. Then I restarted my Mac and it's fixed!


Good luck!

364 replies

Oct 23, 2020 2:05 PM in response to Lindenbaum

Same issue today, October 23, 2020 on my HP 6940. A very old BUT super reliable printer.


It appears that Apple has revoked HPʻs certificate for this printer and others. My quick fix was to setup my current printer to run as a generic printer until HP can create new drivers that are certified. Kinda sucks because I can only print in B/W. At least I have that and feel somewhat secure that I donʻt have malware on my system.


Catalina 15.7

Oct 23, 2020 2:59 PM in response to Rolaa

I tried your solution and it didn't work. Things are in fact even worse, beacuse the meantime I can no longer print!!! Apple just circulated an update for HP Printers 5.1.: I installed it but it didn't solve the problem: I keep getting those messages and MOST IMPORTANTLY, I can no longer print! I run 10.15.7 on a 2019 MacBook Pro, and I have a HP COlor LaserJet CP 2025.

Oct 23, 2020 3:09 PM in response to Sorengo

rkUpdate on problem. Followed the steps suggested via Finder. …> Go …etc. Tried to delete the “HPDeviceMonitoringFramewok. Now continuously get a pop up stating ”HPDevice.etc “ could not be moved to bin. Please move this item to the Bin manually. However, nothing visible to actually move to Bin, so pop up blight continues!! Any ideas how to fix this are welcome, particularly if they work!

Oct 23, 2020 3:11 PM in response to Rolaa

I could not use Finder to locate "Library/LaunchDemons" or "~Library/LaunchAgents" I had to go to the "Library" folder, where I found "LaunchDaemons" There was no more recent file than Oct. 13 and it was "com.microsoft.autoupdate.helper.plist"

In "Library/LaunchAgents" I found 2 HP files (plist) which were dated Oct. 22 and I deleted those.

I need to restart my laptop to see if that did anything. Meanwhile, I hope Apple will also do something!

Oct 23, 2020 3:24 PM in response to Lindenbaum

The popup message appeared on my 2018 Mac mini.


Went to use/Library/LaunchAgents and deleted the file. Popups stopped. Printer also stopped.


Went to HP and dowloaded the latest driver and software. Used a USB cable, reinstalled software, driver was already up to date, re registered the printer.  Popup popped up several times during the process. Clicked OK button on popup as many times as it appeared.  Popups stopped. Rebooted.  No popups.


My computers on an ethernet network,

2018 Mac mini 3GHz 6-core i5, 32GB RAM, 250GB SSD, OS X Catalina 10.15.7

mid 2011 21.5" iMac 2.5GHz quad core i5, 32GB RAM, 240GB SSD, OS X High Sierra 10.13.6

HP Deskjet 2655 over wifi


Only the Mac mini had the popup message. The iMac did not have the popup message.


  



Oct 23, 2020 3:28 PM in response to tcmeyers

Thanks for the suggestion: I'll try it but before doing that I downloaded from Apple the new update for HP Printers 5.1. THe good news is that those nasty messages about malware have disappeared, and it also looks as if it will start printing insofar as when I hit "Print" the icon of my HP printer briefly pops up in the dock ... but only briefly, and it quickly disappears wihtout printing!

Oct 23, 2020 4:26 PM in response to tcmeyers

I followed your instructions, uninstall went OK, but when I reached the following stage:

Select your printer (mine is a printer on the network, it just shows up by its name, e.g. "Anubis") and click Continue.

I got the following message: no device has been found. Bizarre. My printer is connected ti Tome Capsule via an Ethernet cable, and my Mac is connected to Time Capsule via wireless; in otehr words, my Mac is connected to the peinter via Time Capsule, and the printer's location is listed as: Time Capsule. But it worked for years with this configuration ...

Oct 23, 2020 4:34 PM in response to tmshort

Unfortunately the HP Easy Start procedure did not work for me because my software could not be located on the HP site. My guess is that my printer HP DeskJet 6940 is quite old (perhaps 15 years or so) but still works well (of course not after today). So I think HP has not updated the driver or may not update the driver. I am using a generic HP Deskjet driver that works minimally. Color but no additional features. Weʻll see what happens on HPʻs end. 😬

Oct 23, 2020 5:07 PM in response to REW1027

I'm retired after 32 years in IT and I have no idea why the following corrected the issue for me:


After deleting the com.hp.devicemonitor.plist file from the ~/Library/LaunchAgents folder and moved it to trash (from the initial reported issue):


I went to "System Preferences" (on Macbook Pro) and selected "Printers/Scanners".

I highlighted my printer (one of two) that was broken from this issue, and clicked the "-" to remove it from the list.

I tried to manually add it back, but got a message saying "Error - cannot communicate with this printer at this time".

I launched a Microsoft Word document, clicked "File", "Print" and the printer dialogue box came up.

The printer I was having issues with was still in the list of "available" printers, so I chose it.

I successfully printed to the previously broken printer.

I went back to "System Preferences", "Printers/Scanners", and my previously broken printer I had removed was back in the list of available printers.


Someone smarter than me will have to explain why this worked.



“HPDeviceMonitoring.framework” will damage your computer.

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