“HPDeviceMonitoring.framework” will damage your computer.

i can't get rid of this pop up message can anyone help me please

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 2:26 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2020 2:25 PM

I solved this and the inability to print by following these steps exactly:




Go to 123.hp.com


Do NOT put in your printer type, instead use the "My device is not listed" link. This takes you to a more generalized tool to download.




Click the Download button. The application "HP Easy Start" version 2.9.3 will download.


Open this app... do NOT go beyond the first screen. Instead, look under the HP Easy Start menu next to the Apple menu, and select and choose "Uninstall HP Software..."




This launches the Uninstaller. Click Continue. Then it takes quite a while to remove all HP files.




When it's done, there is a button to relaunch HP Easy Start, called "Set Up New Device". Click that.




This time "Agree" and hit the Continue button. Make sure of the listed things on the next screen and click Continue.




Select your printer (mine is a printer on the network, it just shows up by its name, e.g. "Anubis") and click Continue.




Click "Install" in the next panel. The 'essential' software is downloaded, and permission must be given to proceed with installing.




Installation seems to take a long time. When it is done click Continue.




At this point you can set up Status and Alerts. I don't know what happens if you do, I just skipped that step by clicking Continue.




In the next panel, click "Add Device..." button. That doesn't take long. Then click "Print Test Page". 




If you are lucky like me that page prints. Click Continue. Next is to set up online access things. I didn't really want that, so when I clicked the "Continue Online..." button I did NOT click the "Register My Printer" button in the web page that opened. You might want to.




I confirmed that printing from an app actually works, and then restarting the computer did NOT result in the "damage" warning.


YAY.


Worked on a Catalina iMac and a Mohave MacBook Air.

364 replies

Oct 23, 2020 8:50 AM in response to Rolaa

hi, 1 plist file in LaunchAgents folder that was causing the popup for me, when I looked at the plist file properties, it was created on 22nd oct, deleted plist file and restarted Mac, no popup. thanks again for all your help. if this didn't work, would have taken drastic steps, a full factory reset.


do you know if It was malware? strange how everyone got it at the same time with different creation dates etc. I'm off to complain to malwarebytes, I'm paying £29.99 a year for malwarebytes for Mac(premium) with latest updates installed, ran a full system scan 5 times and got all clear for all of them


thanks again

Oct 23, 2020 3:11 PM in response to Rolaa

I could not use Finder to locate "Library/LaunchDemons" or "~Library/LaunchAgents" I had to go to the "Library" folder, where I found "LaunchDaemons" There was no more recent file than Oct. 13 and it was "com.microsoft.autoupdate.helper.plist"

In "Library/LaunchAgents" I found 2 HP files (plist) which were dated Oct. 22 and I deleted those.

I need to restart my laptop to see if that did anything. Meanwhile, I hope Apple will also do something!

Oct 23, 2020 5:26 PM in response to Aqua_RT

Aqua_RT, that might work, though for me it didn’t. I used the ➖ in the Printers & Scanners panel of System Preferences, but no app I have magically restored the instance. Then manually using ➕ to put it back I still wasn’t able to print. Only doing the complete Uninstaller method from HP got me cleaned up enough to put things back.

Oct 24, 2020 6:37 AM in response to Lindenbaum

I was having this problem too. Here is what worked for me:


Go to the HP message boards page here:

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Message-quot-HPDeviceMonitoring-framework-will-damage-your/td-p/7824355


About 6 posts down there is a reply from IronBadger with two sets of instructions (shorter first, longer second)

The shorter set of directions did not fix the problem for me, but the longer one did (using HPEasyStart to uninstall HP software and then re-install it). I am no longer getting the popup, and I can print as needed




Oct 24, 2020 2:59 PM in response to Rolaa

I did that and it removed the problem just fine. However I found when I tried to reinstall the HP driver software, a new version of this problem popped up. Not the same framework, but a slightly different one. The net result was the install failed and I had the Malware message again popping up on me. This time I hit the show in finder button message and deleted the whole framework. That shut down the message from popping up again. The issue of course is what to do about my printer and scanner. I hope HP puts out a fix for this soon.

Oct 25, 2020 11:20 AM in response to Lindenbaum

Following some suggestions here I:

1) run the uninstall procedure for HP software as advised by Lindenbaum (N.B. trying to re-install the printer using the same method (HP Easy Install) does not work because the Photosmart c4500 series is not supported anymore);

3) removed the printers from the Printer list in the System Preference pane;

4) removed (actually compressed and stored for backup) the hp folder in Library/Framework/

5) rebooted;

6) re-installed the printer from the System Preference pane; this forced my Mac to download the drivers and software from Apple.


Now the warnings have disappeared and I can print. However if I try to use the scanner I still get a warning message and I cannot proceed. So it is a bug that has to be fixed by HP/Apple.

Oct 29, 2020 2:10 PM in response to fbarrosn

I just find it interesting that if you remove the hp folder inside the Printers folder inside the drive's Library folder, then install this newly downloaded HP Printer file, you do not suffer from the issue that started this discussion in the first place, yet if you remove the offending folder listed in the popup warning, the Software Update says you have an update of this HP installation, and if you install the HP printer system *that* way, the popup comes up again.

Oct 31, 2020 5:59 PM in response to profrgmilo

Yes, but does the printer work? it's hard to imagine the printer doesn't need at least some of those files?


I went to HP website, downloaded the latest update 5.1, and installed and once restarted my Mac told me I didn't need an update and the printers worked fine.


So the problem is that the HP on the Mac website is corrupted and once the update happens it starts giving warnings but once the actual HP update is installed from HP it stops. So HP probably uploads those to the Apple site but this one got corrupted - just a guess.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

“HPDeviceMonitoring.framework” will damage your computer.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.