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Hi mi Ipad screen freeze i cant enter the passcode

how do I fix it and open my iPad


Posted on Oct 23, 2020 7:29 AM

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Posted on Oct 23, 2020 7:31 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.


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Question marked as Best reply

Oct 23, 2020 7:31 AM in response to vanpoucke

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.


Hi mi Ipad screen freeze i cant enter the passcode

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