iMac 2020 crashing

Sorry to hear this. I’ve been using macs my entire career. My last one (trash can) power Mac lasted 9 years and literally never hard crashed liked this. I’m very disappointed too. Please let me know if they fix it.

Thanks for input. Can you believe apple moderated my comment for pointing out that that guy was not helping at all? I actually swapped back in original apple memory and problem persisted. When I crank on the machine it freezes.

First of all, I didn’t unpack it until 25 days after delivery because of a death in my family and I was out of state to be with my loved one. Not that I should have to explain that to you. Apple didn’t care, rep said there was nothing she could do, just bring it in for repair. Of course I would have returned it after the second day of it crashing.

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Not sure if I mentioned already, I’m on a couple of threads, but I tried swapping back in apple ram too. Same issue. Still freezing. I did notice the problem also occurs on Windows running via boot camp. Shouldn’t this rule out software issue?

Thanks old toad. I’ve tried this already. I swapped out my third party ram with apples original 8gb. Clean and seated properly. Issue persists. Fan spins up then randomly freezes system forcing manual reboot.

TaraLeeOm - I'm curious if you've had continued success with your iMac since they replaced the logic board. Mine has been getting much worse (Crashes every 10 minutes of medium use) and working my way up Apple support.

That’s great news. If you could help, if you received a repair order when you picked it up from repair stating what they did along with the problem, could you possibly post it here, minus identifying info of course or email me instead if you prefer to keep it private, it would be greatly appreciated. I’m packing mine up hopefully to take it for repair today and your repair bill could help in my situation. ☺️

if you prefer not to, I’ll understand.

Thanks for checking. When I picked up my iMac at an Apple store, they gave me detailed work order (not a receipt per se) that detailed everything they did. It was called a "repair order". Maybe they didn't do that with you. I just know that you have basically the same iMac I have, exhibiting the exact same sequence of behaviors so I suspect your problem is also my problem but Apple hasn't seen enough of them to be a problem, or is not admitting to anything yet.

I've bought a lot of Macs over the years, and this is the first time I've ever had a Mac go bad not long after purchase. It's a real shame as this is a top of the line, $7K iMac and it's essentially a lemon. I'm curious how well Apple support handles this.

Thanks for the help though. It's greatly appreciated.

I'm having the same issue, I returned my imac (thinking it was faulty), purchased another one and it just crashed. This is so frustrating, I've been using imacs for years and never experienced this before.

What brand of RAM did you purchase and where exactly did you buy it from?

I will!

14 days isn't nearly enough time. Stop the nonsense. I'm simply reporting my issues with the machine looking for help.

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just lost a customer.