I keep getting error window that tells me“ProductImprovementStudy.hptask” will damage your computer. I have a blue box with a check in it the error window reads "Report malware to Apple to protect other users. There is a... [Show in Finder] Button and an OK Button. How do I get rid of, delete or remove this perpetually popping up error widow? Please ASAP anyone Thank You.
These steps are working for most users:
Do the following, per fellow forum member, Lawrence Finch:
A. Get the most recent HP drivers, either from:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg
or
HP Printer Drivers v5.1 for OS X
or
System Preferences > Software Update (if you don't see it, press Command+R)
B. Run the installer.
C. When the installer completes, go to System Preferences > Printers & Scanners, highlight the HP printer and remove it. Then add it back. This is necessary because otherwise it will continue to use the now unsigned drivers and it will appear that the problem has not been fixed. Apparently installing the update does not remove the old drivers.
A note on AirPrint: Your Mac may say it can’t find the AirPrint printer. If that should happen, reboot your router.
/Library/LaunchAgents
rachellee12 wrote:
What can I do? Desperate!
You can post your own Discussion. To do that click the Post link at the top of this page, and choose Discussion from the dropdown menu.
the zoo la wrote:
I dont have an HP printer any more. Cant I just delete all Hp related files?
Yes.
“ProductImprovementStudy.hptask” will damage your computer. It's been coming up on my screen this morning how am I able to get rid of it
hp Malware Issue
