Level 1

22 points

iPad Air 1 - FaceTime app crashes after a period of time

My iPad Air 1 is running iOS 12.4.8 - when I FaceTime my sister, whose iPad is also on 12.4.8, we have no issues. When I FaceTime my mother who has an iPad Pro running iOS 14, the connection crashes after 5 or so minutes and I have to restart my iPad each time.

Is is there a known iOS compatibly issue between iOS 12.4.8 and iOS 14? If so, what is apple doing to rectify it? Other than this problem my iPad Air is running perfectly.

I have tried: deleting the app and reinstalling it; resetting to factory settings and reinstalling my profile; resetting to factory settings and setting up as new.

An extremely frustrating issue. Thanks in advance to anyone who can help!

iPad Air, iOS 12

Posted on Oct 24, 2020 6:09 AM

Top-ranking reply

P-J-A Author

Level 1

22 points

Posted on Jan 28, 2021 3:44 AM

Hi all - I updated my iPad to the latest iOS version and the issue with Facetime now seems to be resolved! My iPad Air 1 running iOS 12.5.1 was able to stay connected with an iPad running the latest iOS 14.xxx without any problems.

Many thanks to everyone on this thread for sharing their thoughts.

View in context

Similar questions

48 replies

Dec 6, 2020 2:04 AM in response to lkmtleaf

I agree, it would be nice to at least have an update or even an acknowledgment that the issue exists.

lmabee

Level 1

9 points

Dec 11, 2020 3:00 PM in response to P-J-A

I haven't gotten a response yet as to the issue when I went to the Genius Bar. Anyone else getting anywhere?

TeddyS70

Level 1

8 points

Dec 13, 2020 4:58 AM in response to P-J-A

Cross fingers

Dec 26, 2020 6:51 PM in response to Icepuffin

Seven minutes and it crashes is exactly what I’m getting too.

Dec 27, 2020 7:07 AM in response to Humeanbeing

Hi All. I did the update for 12.5 and it didn't help. Maybe you'll have better luck.

P-J-A Author

Level 1

22 points

Dec 27, 2020 10:32 AM in response to TeddyS70

Absolutely agree with the sentiments posted here.

If Apple don't fix this issue by mid-January I shall be calling them again.

Dec 29, 2020 3:39 PM in response to P-J-A

Same dumb thing is happening with my wife’s iPad... 7 minutes and... poof!

JR2021a

Level 1

4 points

Jan 1, 2021 7:49 PM in response to Icepuffin

Which version of iOS are you running?

Jan 27, 2021 5:56 AM in response to P-J-A

Today,I upgraded my ipad from ios14.3 to ios14.4,though the upgrade logs did't show APPLE solved the problem.But it seemed to been solved.You can try it!

JR2021a

Level 1

4 points

Jan 28, 2021 3:52 AM in response to P-J-A

Does that include iOS 14.3? If so that’s great news, thanks for sharing

Jan 28, 2021 6:18 AM in response to P-J-A

Thanks for letting us know. I did update to 12.5.1 but haven't tried FT yet. Now I will!

Thanks to all for sharing ideas and updates.

P-J-A Author

Level 1

22 points

Oct 29, 2020 9:33 AM in response to brenden dv

Hi Brenden - none of the suggested resolutions work on my mothers iPad either. I would love to run the latest iOS but for some reason Apple has deemed my iPad to be obsolete, even though it is 64 bit and could probably easily run it. I have the distinct impression Apple would like me to purchase a new device, when actually this one serves my requirements. Also not great for the environment when users are forced to purchase new devices which are actually not needed.

When the situation is back to normal I will visit the Apple Store and see what they say. iPads are great but Apple is beginning to get on my nerves...

Thanks anyway for your time.

Paul

P-J-A Author

Level 1

22 points

Nov 25, 2020 7:33 AM in response to lkmtleaf

Hi lkmtleaf

I haven't had a chance to sp2ak to Apple yet but had a quick look on the internet. This seems to be a widespread problem, affecting iPhones as well. Some have mentioned Wifi dropping out, which would explain the issues we have seen. I don't think it is related to a specific generation of iPad anymore, or the software version running because my sister can no longer reliably Facetime with my mother, even though they are both running the latest iOS 14 version. I also read apple is supposedly going to release yet another patch soon. Let's hope that fixes it. When I get some free time I will endeavour to call Apple again.

Dec 3, 2020 2:33 AM in response to P-J-A

I am having the same issue. FaceTime just closes down after about 7 minutes. No warning just stops. I can start it again but it constantly closes down after this time. I have an iPhone which is ok and my daughter has an iPad which is not affected.

I have an iPad Air 2019 if that’s relevant.

Dec 15, 2020 5:15 PM in response to P-J-A

Hi. My iPad Air, 1st Gen. has started crashing FaceTime as well. I see that many users are having the same experience. Works for 5 minutes or so, then crashes. Get back on, crashes again. It's very frustrating, especially because we're depending on it during this pandemic to stay in touch with family. Looks like we have to wait for an iOS update, perhaps? Guess we'll move to Zoom for now...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Air 1 - FaceTime app crashes after a period of time