iPad Air 1 - FaceTime app crashes after a period of time

My iPad Air 1 is running iOS 12.4.8 - when I FaceTime my sister, whose iPad is also on 12.4.8, we have no issues. When I FaceTime my mother who has an iPad Pro running iOS 14, the connection crashes after 5 or so minutes and I have to restart my iPad each time.

Is is there a known iOS compatibly issue between iOS 12.4.8 and iOS 14? If so, what is apple doing to rectify it? Other than this problem my iPad Air is running perfectly.

I have tried: deleting the app and reinstalling it; resetting to factory settings and reinstalling my profile; resetting to factory settings and setting up as new.

An extremely frustrating issue. Thanks in advance to anyone who can help!

iPad Air, iOS 12

Posted on Oct 24, 2020 6:09 AM

Top-ranking reply

P-J-A Author

Level 1

22 points

Posted on Jan 28, 2021 3:44 AM

Hi all - I updated my iPad to the latest iOS version and the issue with Facetime now seems to be resolved! My iPad Air 1 running iOS 12.5.1 was able to stay connected with an iPad running the latest iOS 14.xxx without any problems.

Many thanks to everyone on this thread for sharing their thoughts.

View in context

iPad Air 1 - FaceTime app crashes after a period of time

Similar questions