iPad Air 1 - FaceTime app crashes after a period of time

Just an update with someone else who is also struggling with this issue. My situation is EXACTLY as P-J-A has outlined

P-J-A wrote:

When Facetime crashes, first the video is lost and a green bar appears at the top of the screen. Audio continues for a short while, around 2 -3 minutes, then that is lost too. The green bar says something like 'to resume Facetime press here' but that does nothing. After Facetime has completely crashed, the iPad behaves very strangely.

I have been dealing with this for about a week now? Unsure how to solve and it's causing great issues as family and I are across the country to each other and now we cannot talk due to this issue. Has anyone been able to find a resolution?

We’re also having the same problem on our iPad Air 1st Gen. hope this FaceTime issue can be resolved soon. My daughter has read with her grandmother via FaceTime nearly every day since quarantine started in March. Now, the calls are interrupted every 5-10 minutes by the exact same type of crash.

Just to add my voice to yours, I’m having the same issues too. So not isolated cases. Using IPad Air iOS 12.4.9 and it crashes too after about 10 minutes of conversation. FaceTime calls between IPad to IPhone iOS 14.2. What a pain.

Im another one that has been struggling with this for some weeks. I use facetime only to speak with my 80 year old mother as we live on different continents and having bought her a ipad some years ago and taught her how to facetime during a visit it is pretty much the only video conferencing app she can use. So having this cut out every 5 mins is very upsetting for her because it makes it harder for us to talk plus she is convinced she is doing something wrong. There is zero chance I will be forced into purchasing a new Ipad so I can use later than 12.4.9 - I was considering maybe getting a new one next year but am unlikely to now unless this issue is fixed very soon .

Same here. After almost exactly 7 minutes it crashes (I've times it). Call my mother each week is not as happy anymore. Really frustrating for us.

Also tried calling from MacBook Pro 2013 Catalina. It will crash immediately the iOS app.

Hope Apple does fix this soon. Lately i'm getting more and more disappointed in Apple. Can't get Big Sur on my perfectly working MacBook Pro early 2013. Really an 7 years old device is obsolete to Apple?

Hope 2021 will be a better year.. :-)

While I'm loathe to believe that Apple is intentionally doing this, it IS very easy to believe that they're motivation to fix this issue is likely completely absent. And I stand with all those on this thread that have this issue and feel like Apple, the richest company in the world, can't set aside time to address a bug introduced by their new OS that leaves older uses out in the cold. I mean, what's the use of superior build quality and hardware when OS support ceases to exist for a device that should last significantly longer in the wild than the devices cited in this thread. Frustrating, and a shame, really. Apple, man.... a little help here would nice, doncha think?

And it does not go towards an ethos of sustainability, when people are forced to ditch some gadget because the updated softwares makes them not work properly anymore. Shame on Apple. I can afford a new one but I’m reluctant to do so, it not good for the environment and everything else works fine on my iPad except for FaceTime.

Well my iPad is a 2019 model, so not an old one but still have the same problem. yet others in my family using iPads don’t have the same issue, which is baffling but annoying. Strange that in each case the FaceTime stops after 7 minutes!

hopefully a remedy will be found soon.

I’m asking myself always to which ‘channels’ (Twitter, Facebook, etc) Apple listens to its customers. How reach Apple with these problems? We don’t have a servicedesk number we can call or send an email (or you need a new device with Apple care). Or is there some other entrance besides this forum? Hope Apple reads these then.

Anyone Some luck? The last update from Apple did not solve the problem. Update 14.3 on new iPad and 12.5.1 on older iPad.

Apple s_cks!

Has anyone an working alternative? Skype, Zoom, Facebook Messenger, etc?

iOS 14.4 is on public beta. I haven’t been able to test that this update solves the problem that has persisted on iOS 14.2 and iOS 14.3 as I don’t have a more recent iPad to hand, but if anyone reading this would be able to check if this is a potential solution it’d be appreciated, as 14.4 is yet to be released to the public.

Have you found out anything more to resolve these crashes? My daughter can’t talk with her friends now, either. They must be on iPads running iOS 14, like her grandmother.

This is ridiculous that now for 5 weeks, the update to FaceTime that causes us to have calls crash hasn’t been addressed. Has anyone made progress with their support?