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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
I have the same problem on my new iPhone 12. My old XR worked fine but not the 12
I have sent it back already. Downgraded to XR. I will wait for a while for an upgrade, at least after the first software update.
Good to know, thanks! So far, knock on wood, I haven’t had the issue again since I did the iOS 14.2 update. Then again, I haven’t made or received a lot of calls since then.
I have the same issue.
There are many threads about the 11 / 11 Pro / 11 Max experiencing the exact same issue :-(
woah it's happening for the iPhone's 11 now too? 😲
Same problem is there with iPhone 12 mini bought it 4 days back , Have raised the ticket with support
It’s a hardware issue. My 7 days old phone had same issue. Had to deposit with Service centre and they replaced with new phone after 6 days
According to several websites related to iPhone 12 issues, I did not wanted to risk having a new one with a new problem.
If I switch to the loudspeaker and then back to the phone, the mic starts working again for some time , until I have to repeat again the switch back and forth.
Same thing with my 12 pro max
me too. Did you figure out the issue? Can someone pls help it’s really annoying
IOS update 14.2.1 will fix the problem :-)
Where did you hear this from and how long till 14.2.1 comes out? I literally just sent my phone back today 🙁
14.2.1 is out . It was released yesterday
microphone does not work on iphone 12 pro
