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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
Apple support advised me and then I saw it was available on my phone. I installed it and no problem now!
Ugh I wish I saw that before I sent my phone back today. Did it fix the issue?
Update to 14.2.1
I updated my device to iOS 14.2.1 and it didn't fix the issue. I can not any voice in voice memo and when I send voice notes with whatsapp, the receiver can't hear my voice.
iOS 14.2.1 is supposed to fix it.
And there is no prohibition against suggesting products unless you might profit by recommending them.
Having the same problem on iPhone 12 Pro 128Gb iOS 14.2.1. Extremely annoying as it makes cell not usable for calls with speaker on.
I have the same exact issue. My microphone cuts out intermittently while on FaceTime, where the person on the other end can’t hear me.
Have you updated to 14.2.1, which was released for the 12 only specifically to fix this?
I have the same issue, almost all calls I have the other end cannot understand me because it sounds like a "robotic voice".
Have you updated to 14.2.1, which was released to fix this issue?
Just did the update and will try tomorrow if that worked. Thanks for the tip!
I got same problem in iphone 12 pro. When using face time any video calls. That’s my 2nd iphone 12 pro but problem is the same. I don’t know how to solve pls suggest me.
thanks
iOS 14.2.1 fixes the microphone problem, unless it is a hardware failure.
Just to add on to this, this occurred on both on WiFi and cellular network.
i have the same problem now =\
microphone does not work on iphone 12 pro
