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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
I have the same issue on iphone 11 after ios 14.2 update :(
Just purchased 3 12 Pro's from BT and they are all having the same issue. Trying Apple support now.
I understand your point, but let's face it - I shouldn't have to resort to that. Its just everyone beta testing their new releases - as usual.
What is the case?
I tried to reply to you but it was taken down by a moderator - I have no idea why - perhaps I was somewhat critical of Apple? My case was designed for the specific phone by a reputable manufacturer.
Just did 12.2.1 while it did considerably help, it’s not quite fixed yet. It sounds so widespread that swapping phone won’t help much
ok lol thank you anyway!! i have a case from the same brand as i had for my xs max which i never had any problems. what a bummer regardless. i was SO excited, and now i feel quite foolish lol
Lol. Not at all. with the amount of frustration that everyone is feeling - any suggestion is worthwhile.
The noise cancellation mic is in a different location on the 12. An XS case won’t have an opening for it.
Naturally... which is why i have a case for the iphone 12 pro, specifically, but of the same *brand* as my xs max case.
Thanks Lawrence.
Thank you for confirming that my Pinky is indeed covering the mic
Same here.
It is a hardware issue. My own I phone 12 as well as 3 of my friends I phone 12/ 12 pro has been changed by apple service centre.
I have tried everything, removing the phone from the case and the phone is updated to IOS 14.2.1
microphone does not work on iphone 12 pro
