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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
I have surrendered my iphone to apple support and waiting for them to reply.
I will keep u updated once i got an answer from them
Read my review it should be somewhat helpful
Read above; you're most likely covering the sensitive mic w your pinky finger.
I have done every single one of these things and they do not work or fix the problem.
Do you have a case on your phone? Try removing your case on phone see if it ok. When I remove mine it’s not choppy anymore. I don’t know why yet still trying to figure that part out.
ive tried that too. doesnt work.
Same here - 3 of our phones are all having the same problem. All work phones.
The case doesn't matter. I've tried with and without the case and it still doesn't work. Moreover, the phone should be able to work with or without the case on.
If you got a replacement, try to keep the IOS as it comes with the box 14.1
That's interesting. Are you saying that with the older op sys the microphone/speaker works correctly?
Thanks Lawrence.
Same problem help me
You can help yourself by reading other messages in the thread you posted to.
it shows "403 Forbidden" when i try to submit using that link.
Then you are either connected to VPN or in a country that does not have access to apple.com.
microphone does not work on iphone 12 pro
