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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
good point - vpn.
Thanks for the info, I've sent it to the link.
I have the exact same problem:/
Vicrenn wrote:
I have the exact same problem:/
And I hope you have read the 10 page thread you posted to so you can learn about possible solutions.
Is this a software or hardware fix i don’t know if I should claim warranty or wait for a update
The microphone has been in the same location on every iPhone ever made, going back 13 years. The iPhone 12 is no different from any other iPhone.
Interesting, I’ve got the mini now, never had problems with iPhone 4,6, or X
Just hung up with Apple and they are working on another software update for it and it should be released next week.
Let me guess: You posted this without having read any of the 11 pages of the thread you added your comment to.
If there a fix for the microphone problem on iphone 12
Last night, Apple told me they were working on a software update for this problem, which will be released sometime next week.
Exactly the same here!
Given a new phone and still having the same issues!
Lawerence, Of course I tried! Since I use my phone for business and work, I dont have time to sit on apple community reading everyone comments! Have a good day enjoy your little apple points!
I have the same issue. Also test with same network condition with old ipad for factime, o choppy. Only for new iphone 12
my sister had same issue. We took out the case and it worked perfectly. Her case was blocking one of the speaker hole.
microphone does not work on iphone 12 pro
