I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
Bought a new 12 pro max for my wife about a week ago. Didn't think about testing it out of the box first before transferring her data over from her old 7 plus. So don't know what IOS version the 12 came with and if the mic was working then or not. We had to update to latest version (14.4) in order to transfer wife's data over and so we did. Transfer went well and everything appeared to be working fine. A few days later wife tried to make a Facebook messenger call with me and I couldn't hear her at all. We then tested FaceTime and tried making phone calls...other couldn't hear a thing...nada. Tested the Voice Memo app and when playing back a recording all we could hear was loud static. To Google we went looking for a solution or to see if others were experiencing similar microphone issues. Low and behold, we found two threads, this one and another at: https://discussions.apple.com/thread/252186963?page=1
Did all the troubleshooting and even did a factory reset as a new user and issue still there. Download Phone Diagnostics on the App Store (apple.com) as suggested from someone on the other thread, ran it, and the bottom mic FAILED!!! Using a Bluetooth headset works but such an inconvenience. Took the 12 to Apple store and returned that sucker before the 14 days was up. So disappointed to have paid over $1000+ for a phone and the mic doesn't even work! I especially feel sad for my wife as she was really looking forward to the new 12 pro max, and we were going to use it to shoot photos at our upcoming baby shower :( Holding out on getting another 12 until there's an official fix or Apple acknowledges it. Might even have to wait for the 13 or switch over to Android.
Sucks having a phone that im paying 1,000 dollars for that is worse quality than my iphone 8.....like come on.
i feel you! Its the worst!
No have to use my air pod pros pluse after 2 weeks on my AirPod pros noise cancellation makes a ticking sound apple is kinda getting on my nerves
No watches. and I have tried the bluetooth idea - no joy.
But this is the problem - it should not be a factor that you cant do this and that with equipment that has a total value at 1500€
Still having this issue December 22nd smh
I’m having the same issues
I’m having the same issue, either the other person doesn’t hear me at all or it sounds choppy or like it’s going in and out. iPhone 12 Pro
I have same problem.
Hey All, so it looks like it’s an issue and would be good if apple to come out and say what to do rather than us waste our time in forums!!
seeing Genius Bar 5th Jan 2021. Will update outcome
This is a problem due to Apple's geniuses putting the microphone on the back next to the camera lenses. Not sure why they did that. No common sense in their engineers.
This forum is for solving the problems so how about let’s move forward and hopefully Apple will come out with a fix or a solution For the simple fact that it is affecting way too many phones
Removed the case and no difference. It is frustrating as I wear hearing aids and I rely on streaming for phone calls to hear better and I can’t even do that cause the person can’t hear me.
this has nothing to do with the case. Stop it haha. Im not even using a case and it does exactly the same thing.
I thought you said this has nothing to do with noise cancellation haha because thats not how it works. Now you are recommending to turn it off?
microphone does not work on iphone 12 pro
