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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
I’m having the same issue. I’ll be talking on the phone and the person on the other end keeps telling me they can’t hear me the call keeps cutting in and out.
Yesterday, Apple put out the 14.3 update that was supposed to fix this problem but it still didn’t work for me. Will be exchanging mine.
Update. Mine seems to be more related to the watch as I test more. when I turn the watch off it gets 100% clear, with it back on there's still some noticeable noise.
Just updated my phone still not fixed
do you have an Apple Watch with cellular? I'm curious to see if that is a common factor.
I have the same problem when I speak with the speakers on. In both normal call and FaceTime call
Didn't work for me either.
Sucks having a phone that im paying 1,000 dollars for that is worse quality than my iphone 8.....like come on.
i feel you! Its the worst!
No have to use my air pod pros pluse after 2 weeks on my AirPod pros noise cancellation makes a ticking sound apple is kinda getting on my nerves
Out of curiosity do you have watches with cellular? Have you attempted to turn off Bluetooth on your phone or cellular on your watch?
No watches. and I have tried the bluetooth idea - no joy.
No I think my phones is just fuked
But this is the problem - it should not be a factor that you cant do this and that with equipment that has a total value at 1500€
I am having the same issues with my iPhone 12 Pro Max, I don’t know what's the problem really is. I have the 14.3 latest software update, and it didn’t solve the issues. I don’t know what to do now?
microphone does not work on iphone 12 pro
