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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
Still having this issue December 22nd smh
I had the same problem but it was resolved after I restored my iPhone 12 Pro Max with iTunes.
I’m having the same issues
I’m having the same issue, either the other person doesn’t hear me at all or it sounds choppy or like it’s going in and out. iPhone 12 Pro
it 100% sounds like a noise cancellation issue. Not sure why this hasnt been addressed but it’s definitely more than annoying. It happens with speakerphone too.
I have same problem.
I took off the cheap case I bought for it and it works fine now. Just ordered another, hopefully better case will work.
Hey All, so it looks like it’s an issue and would be good if apple to come out and say what to do rather than us waste our time in forums!!
seeing Genius Bar 5th Jan 2021. Will update outcome
Mine works when I take off the case
Thats clearly not why everyone is having this the issue haha. This is prior to cases. Its bad software for noise cancellation most likely.
This is a problem due to Apple's geniuses putting the microphone on the back next to the camera lenses. Not sure why they did that. No common sense in their engineers.
This forum is for solving the problems so how about let’s move forward and hopefully Apple will come out with a fix or a solution For the simple fact that it is affecting way too many phones
😂 can’t make appointment as in Covid lock down.
from thread it seems simple, just swap to new iPhone.
I got a catalyst impact case that solved the issue for me. Dope case also.
So I was reading around, people with iPhone 7, 8, and 11 pros are having the same microphone issue after updating to iOS 14... it seems this update is blocking something in terms of the microphone
microphone does not work on iphone 12 pro
