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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
Removed the case and no difference. It is frustrating as I wear hearing aids and I rely on streaming for phone calls to hear better and I can’t even do that cause the person can’t hear me.
this has nothing to do with the case. Stop it haha. Im not even using a case and it does exactly the same thing.
I thought you said this has nothing to do with noise cancellation haha because thats not how it works. Now you are recommending to turn it off?
When did I say it has nothing to do with noise cancellation ha ha. Fake News!
I believe you’re on the right track Mr Finch. Mine is working much better. Thank you.
haha
I exchanged my phone and the new phone is working perfectly, using the same case I used with the first phone.
I have the same issue with pro max 12. Bs!
Removing the case didn't work for me.
fyi, turning off noise cancellation and updating to 14.3 has had no change.
no microphone works when using speaker
I also cannot use Siri voice controls
hopefully they can fix this
Oh looks like this is a common problem in all phones, I have the same issue and wasn't resolved yet.
I got a catalyst brand case for iPhone 12 and it solved the microphone issue for me.
try the catalyst case for iPhone 12. I used to have this issue but the case seems to solve it.
I have the same problem. No Siri, no dictation, no speakerphone. All other mics work fine. I have done every reset, disabled Bluetooth and noise cancellation. This is with and without a case.
This is still occurring even in Jan 2021, its very hard to make call or send VN as they are always choppy. I hope this gets fixed very soon
microphone does not work on iphone 12 pro
