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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
Same problem - extremely annoying - can you just fix it already
I am also having problems with my audio while on FaceTime with my new iPhone 12. It’s very frustrating being it is supposedly a new phone.
This is getting beyond a joke. When will we be able to use our phones for phone calls?
Problem is - Apple doesnt read this. It's a waste of time.
I have suggested they read it on several occasions - they tell me they can't. Lmao.
Same here. Does your replacement phones model number begin with an “n”?
No, it begins with M.
Nice you got a brand new phone. Model numbers with “n” are replacements and may or may not be refurbished.
I'm having the same problem with my iphone 12 pro,
Bought my iphone last December. 😣
Recently updated my Iphone I hope it fixes all the issues.
But before that, while videochatting with my dad he made a recording to prove that my audio was really choppy.
Apparently there is a widespread hardware failure. They are going to replace your phone.
Just keep an eye on it. Youve got a year for the warranty.
C_W00D can you share what your replacement model number is and which model 12 you have? I replaced all 3 of my mine and still have the issue. My replacement 12pro max is MG9----/-
DanceTraveler- my model number is MGK9---/A. Iphone 12 Pro (256GB) running iOS 14.3. So far this replacement seems to be working well. Fingers crossed!!!
Mine is the exact same, i have the iPhone 12 Pro Max and I’m on FaceTime day in and day out and no one can hear me it frustrating, i dont know what to do really!
I would happy to try your solution without the headset if you can tell me what it was
microphone does not work on iphone 12 pro
