microphone does not work on iphone 12 pro

I'm here because I've spent the last couple of weeks looking for a solution and I couldn't find one. I took my phone to our 'support' center locally because we don't have an apple store nearby. It was the geek squad at our local Best Buy. after a couple of minutes the guy says, we've had a few people complain about this but we can't fix it. Unfortunately (maybe) they didn't have any in stock and the chat group on apple support said they couldn't overnight me one. So I kept searching.

After weeks of this, I even updated to the beta to see if the promised software "fix" had come out. It had not.

I kept searching and found a YouTube video that suggested toggling bluetooth off. Now I know this sounds ridiculous, but it actually worked for me. I then proceeded to remove a couple of speakers that I tap in to at my friends' houses. I left my car, AirPods, and watch and turned it back on. Still no issue.

Trust me, I know this seems stupid, because it is, but whatever the problem is was fixed for me by turning off bluetooth. It's more than obvious that it is a software issue. Apple needs to fix it. Give it a try. Maybe it will save you some pain and suffering.

I hope this benefits every one. (and maybe now that it can be chased down to bluetooth, maybe they can more quickly roll a real fix).

Final update for the night. If I turn the cellular radio off on the watch, and leave bluetooth on, the noise goes away. not a good answer, but I never use the feature unless I'm on a long run. so maybe a workaround at the very least.

I have an update.

Three iphone 12 pro's went back to Apple, very quickly three replacements were sent back. Unfortunately all three are still having the same issue. It is connected to whatever is close to the speaker/microphone at the bottom. If I hold the phone with nothing near the bottom, then it's not too bad. If i put a cover on it or put it on a horizontal surface so i can be 'handsfree' on a Facetime call the problems come back, very badly. So it is to do with the gap near the bottom of the phone.

Clearly they have a major issue which is not being looked into - or if it is then there is nothing coming out to specifically address the problem of noise cancellation - which I personally think is at the heart of the issue.

I will be complaining again to Apple.

I have the same issue in Denmark, But not When I am using my Bluetooth headsets.. So for me it seems to be a microphone/hardware issue.. Which is... So not cool...

And with the price of this phone around a 1000€ I would expect it to be working flawlessly and crisp...

Funny how I go to the apple store, waste my time driving an hour to get there to have them say the same thing to 600+ people, “it’s a software issue”. I did everything to try to fix it and nothing worked. Shame on you guys for disappointing me. I’ve had apple for a very long time and never had issues.

I have the same problem. I just bought the iphone 12 pro today and audio cuts out on both ends especially when talking at the same time. Its been happening with my friends new iPhone 12 max pro also. It’s definitely a hardware issue. This never happened on my 10. Its especially an issue if you stand the phone up anywhere because now it just covers the mic completely.

Infbuckets wrote:

This never happened on my 10. Its especially an issue if you stand the phone up anywhere because now it just covers the mic completely.

The microphone on the 12 is in exactly the same place it was on the X. And if you stand the phone on end it will cover the microphone - DOH!

obviously if you completely cover it yes, however on the 12 its a completely different setup. I could lean my phone upright on a facetime call and have no problem talking on my X. Now on the 12 pro it sounds like its covered up and it cuts out everytime. I appreciate your lack of help :)

I wonder how many people have to have the same issue before Apple acknowledges it or tries to solve it. What is the parameter for their actuary. This seems more than just fluke that people are having this problem, it seems specific to 12 pro too..... maybe if it was reported on Gizmodo or CNBC

100% man. This is a huge flaw smh. Needs to be on all news outlets before they make a fix for it, or some type of apology and then the all new iphone 13 comes out in 3 months with an OLEDX2 screen and 26 hours of battery life for 1200 haha.

I bought a 12 pro max before two days and the voice messaging in viber,what app,Facebook messenger,voice memo are not clear!

I think it started after upgrading to 14.3!!!

In Phone calls and imessage the microphone works fine!!!

It's a software issue,isn't it??

I’m on iPhone 12 (standard) When talking with speaker on regular phone call, no problem. Whenever I FaceTime it’s a frickin’ nightmare. Nothing but sad looks from the other side as they only catch every few words from me. I had hopes the latest iOS would address it. No such luck. IMO it’s gotta be a software issue.

Yeah no crap! My fiancé had to go back twice and we live an hour away!!! Like seriously wasting everyone’s time when they know what the problem is, but they don’t care about their people to fix it. Own up to your problems. We finally were able to switch out the phone to a new one, after telling the first guy that we had to do that. “Just restore your iPhone and it’ll work”. Just for us to go home and not have it work, after us telling the guy it wouldn’t...

No, if it was bad software for noise cancellation then the solution of removing the case would work for everyone. What it means is that a group of phones have similar symptoms, and there is more than one cause for those symptoms.

The mic on the back is not the main microphone, which is at the bottom of the phone on the left, where all iPhone microphones have been for 13 1/2 years. The microphone on the back is for noise cancellation. The way it works is if both microphones “hear” the same sound at the same level it is considered noise, and the phone briefly mutes the mic. The Apple engineers know what they are doing, you just don’t understand the design.