I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
Bought a new 12 pro max for my wife about a week ago. Didn't think about testing it out of the box first before transferring her data over from her old 7 plus. So don't know what IOS version the 12 came with and if the mic was working then or not. We had to update to latest version (14.4) in order to transfer wife's data over and so we did. Transfer went well and everything appeared to be working fine. A few days later wife tried to make a Facebook messenger call with me and I couldn't hear her at all. We then tested FaceTime and tried making phone calls...other couldn't hear a thing...nada. Tested the Voice Memo app and when playing back a recording all we could hear was loud static. To Google we went looking for a solution or to see if others were experiencing similar microphone issues. Low and behold, we found two threads, this one and another at: https://discussions.apple.com/thread/252186963?page=1
Did all the troubleshooting and even did a factory reset as a new user and issue still there. Download Phone Diagnostics on the App Store (apple.com) as suggested from someone on the other thread, ran it, and the bottom mic FAILED!!! Using a Bluetooth headset works but such an inconvenience. Took the 12 to Apple store and returned that sucker before the 14 days was up. So disappointed to have paid over $1000+ for a phone and the mic doesn't even work! I especially feel sad for my wife as she was really looking forward to the new 12 pro max, and we were going to use it to shoot photos at our upcoming baby shower :( Holding out on getting another 12 until there's an official fix or Apple acknowledges it. Might even have to wait for the 13 or switch over to Android.
I got a catalyst impact case that solved the issue for me. Dope case also.
I got a catalyst brand case for iPhone 12 and it solved the microphone issue for me.
try the catalyst case for iPhone 12. I used to have this issue but the case seems to solve it.
I contacted Apple support this morning after doing the iOS 14.2 update last night (took forever). I also did a forced restart. The support technician said to test the phone today to see if that helped the problem. Initially, it seemed to, but I had one phone call where the caller said I was breaking in and out and it didn't have to do with their location. I agree, very disappointing with such an expensive phone. At least the warranty for hardware issues is a year from the date of purchase.
I have the same problem on my iPhone 12 Pro. On the other side they do not hear me on phone calls. If I restart the iPhone they hear me again for some time (hours, some calls, ...), until it happens again and I have to reset again. Until now when I use my AirPods Pro I have no noticed any problem.
Well, actually no, it doesn’t. It’s the original version that started this thread. 14.2 didn’t fix the problem. 14.2.1 was released specifically to fix a microphone problem. However, the problem is a symptom; it has more than one possible root cause. That’s why there are different solutions that work posted in this thread.
I have the same problem. I just bought the iphone 12 pro today and audio cuts out on both ends especially when talking at the same time. Its been happening with my friends new iPhone 12 max pro also. It’s definitely a hardware issue. This never happened on my 10. Its especially an issue if you stand the phone up anywhere because now it just covers the mic completely.
I bought a 12 pro max before two days and the voice messaging in viber,what app,Facebook messenger,voice memo are not clear!
I think it started after upgrading to 14.3!!!
In Phone calls and imessage the microphone works fine!!!
It's a software issue,isn't it??
Basically it seems to be a software/hardware issue. it seems to only be an issue on speaker calls or facetime. I did get a case from a brand called Catalyst that totally solved the issue for me though. It was their non-waterproof case, called Influencer or something like that. Seems they have some like case details that solve it. Love this case for many reasons. Hope this helps.
Got the new iPhone pro before New Years... the microphone is not working when I use speaker, Siri and when I stream into my hearing aids on phone calls which is unacceptable for someone with a disability.
-I tried resetting
-updating to 14.4
-I Checked all my microphone settings, I turned on my 7 plus to see if the settings were the same and they were
I am going to go to my cell phone store to see if they can fix it or I can swap for a new iPhone pro. This is not ok
A few weeks ago I posted that mine started working after I got off the phone using my Bluetooth headphones. That was the only thing I had not tried after weeks of trying just about everything. A couple of days later, it stopped working again. After 15 minutes of unsuccessfully trying to get it back on, I got ****** and blew really hard right into the microphone. It’s been working great for 2 weeks now. Crazy!
Thankyou so much for this information. I am having problems with complete silence on FaceTime, taking phone calls on loudspeaker and hands free in the car. I have done a soft reset, hard reset and set up as a new phone. I haven’t yet done a hard reset without backing the phone up as I’m loath to do this and find it doesn’t work. I have had the phone just over 2 weeks. Feel like Apple art fobbing me off and that it’s my fault. I ran the diagnostic app suggested and the bottom mic failed. Apple are supposedly going to call me tomorrow to get it sorted by arranging a replacement new phone. Never ever had problems with apple phones before and this is my 4th one.
Has anyone tried video calling with and without your iPhone case? I’ve tried it today without the case and the mic seemed normal. I’ll try a different case and see. If anyone has tried it, please let us know.
Talking without a case made absolutely no difference for the choppy audio on my iPhone 12 Pro Max. I was given 2 "like new" replacements and all three have the same mic/speaker defects. It is unfortunate that there is no recourse and Apple denies culpability.
In my case , I tried without success
My phone is being replaced by Apple
microphone does not work on iphone 12 pro
