microphone does not work on iphone 12 pro

I continue to have success with the workaround I found for the problem of my audio coming through choppy during FaceTime. (I'm going to only refer to FaceTime as that's my usage but it may have broader applicability.) My Feb. 4 post contains background info in addition to the workaround. Reposting the workaround with some readability improvements:

Turn the microphone OFF for all the apps currently requesting access to it:

• Go to Settings => Privacy => Microphone
• Turn all of these OFF and leave them OFF
• Give it a try and see if audio choppiness is gone

FYI: A "workaround" is not a long-term solution but may get it useable in the meantime. (And offer a clue to what the heck the problem is.) This workaround means if you want to use voice commands for apps that use the microphone, such as google maps, that you'll have to turn the mic on when using that app and back off when using FaceTime.

The long-term solution is for Apple to fix the issue.

I have the same problem on my iphone 12. This is my second day with the phone, and on the other end, my voice is breaking frequently either on wi-fi or cellular data. My previous phone was XR and had never troubled with such a problem

I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.

Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."

Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"

He didn't really answer this question

Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."

Me: "How long is a little bit?"

Apple Tech: "A couple months."

.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????

He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!

Yes I have mine paired. It took several tries to get it to pair and then I feel like it a bit off with notification. I have a bazillion things going on so I've been trying to keep an eye on it but keep forgetting. Plus I have been just trying to get my issues fix with the FT calls that I haven't even thought about my watch much.

Thank you for following up! I purchased mine through T-Mobile but thinking of turning mine in back in for the iPhone 11 because this altogether is a huge headache. This is currently happening for the iPhone 12 too unfortunately.

I hear ya, and no problem. Feel free to use my support chat convo if you need an argument or if they give you a hard time about returning.

I left iPhone 4 years ago and switched to Android and absolutely loved it. Just switched back to iPhone for the 12pro camera...and now my phone doesn’t even work properly.

hoping the new one that I receive tomorrow will be okay.

Haha- so I am set to take my phone back this afternoon at 2pm. Doesn’t it figure, just out of curiosity one last time, I try the microphone in a speakerphone call...it works now. I try the voice memo...it works now. I try video recording and the mic works now.

Very very strange, my software hasn’t updated,I haven’t done anything to the phone. This is the first time it’s worked in a week.

I’ll still be returning it though, in exchange for a new phone just incase it happens again and I’m out of the 14 day period.

Early after a new release replacement phones under warranty are usually new, because there hasn’t been time to refurbish any phones for use as warranty replacements. While you will have no way of knowing for sure, a replacement this soon will probably be new.

I'm having that problem too :(

It's only sometimes though - today I was on a call which was fine for 45 minutes, but then the issue started and remained for the last 30 minutes. I've had some calls that are totally fine, and some that have been pretty bad!

I just did the update to iOS 14.2 yesterday, so apparently that didn't solve the problem.

Does anyone have a sense of why this might happen with some people, but not others? I have about 30 weekly appointments with different people, and it seems to consistently be the same 3 people that I have this issue with, but not others (the appointments are also at the same time every week).

Has that happened with anyone else?

Not to me, but then again, the main person it happened with is an every two week status conference call, so I won't know until the 19th. Nevertheless, I'm happy to know this so I can test it with that call.

Hi,

I have iphone 12 pro max. And I’m facing the same issue. When I use FaceTime , WhatsApp call or Skype calls ....the audio becomes very low for the people other side hearing my voice.

not sure if it’s hardware or software issue

I updated to " 14.2.1 " but still have the same problem occur on my iPhone 12, I went to the extent of shutting off my phone and turning it back on and I still end up going in & out with my audio.

Happening to me too. Apple said to contact carrier if it persists. I’ll probably just ask for a replacement since im still in 14 day period. But so annoying. They make older phones obsolete by mot letting them update and then produce newer phones that dont work. Hmkay

Okay so I contacted apple AND T-Mobile (my carrier) and neither one could fix the issue. I have the 12 pro by the way and the mic wasn’t an issue until after I had updated it. I had to contact apple support thru message since I really couldn’t call them. And I went to the T-Mobile store yesterday and all they could do was run a diagnostics test on my phone. I waited there for an hour and it never stopped running and even left the store and it never finished so I just ended it the next day today. I seriously don’t know what to do because I had just gotten this phone this past Friday. They said that even if they did replace it, it would probably happen to my new phone since it’s just a software issue. I really don’t know what to do now can someone help?