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My iMac is on 10.13.6 and cannot be updated to Catalina. Connecting my iPhone 12 prompts me to download an update to enable me to connect the iphone but the system hangs for ages and then says it cannot connect to the server!!! I have used my daughters mac on the same wifi network and it works fine. Pic shows details of my iMac and the end of the download attempt
iMac 27″, macOS 10.13
Hello and welcome to Apple Support Communities, cheshire001.
If we understand your post correctly, you are trying to upgrade macOS so that your iMac will recognize your iPhone. We’d like to help.
Try upgrading macOS from safe mode: How to use safe mode on your Mac
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
Hello and welcome to Apple Support Communities, cheshire001.
If we understand your post correctly, you are trying to upgrade macOS so that your iMac will recognize your iPhone. We’d like to help.
Try upgrading macOS from safe mode: How to use safe mode on your Mac
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
Sorted many thanks for that helpful advice. Brilliant.
Also worked form me, thanks guys.
Connecting iPhone12 to iTunes on Mac with 10.13.6 (High Sierra)
