iPhone 12 Pro Overheating

Hello, I just bought an iPhone 12 today and I seem to be having the same issues. I began using the phone right away after it was set up, to download apps and make it more personalized as we all do, but I did experience it heating up right away, and extremely hot as well. This got me worried which led me to researching and it brought me here. Please let me know if you find a solution! That was too much money to spend on something that overheats in just a few minutes.

Hello, dblggogs,

I see that you have an overheating iPhone 12 Pro, Sometimes you will find your device is overheating while charging. You should remove the charger or avoid overcharging it. Sometimes it's the wrong charger and adaptor, and sometimes battery issues may cause an overheating issue. You should be careful while charging it. Also, As we mentioned earlier, Background App Refresh can contribute to your iPhone overheating, So go to Settings and then choose General to make sure it's turned off for unnecessary apps. If it's still too hot, go to the app switcher to see all the apps you've got open. If the problem persists then Contact Apple Support here:

https://support.apple.com

Have a good day,

CJM

brahndi wrote:

I just bought the iPhone 12 yesterday and purchased the new charger to go with it. I’m having the same issue. The phone gets extremely hot and I’m concerned it could cause damage.

If the phone doesn't shut down, it hasn't become "too hot," so don't worry about it.

The phones have temperature sensors inside, so no matter what you may think is "too hot," it will display a message if it really does get too hot:

Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

1. A 6% drop within two months is within the expected norm of a 1% - 2% drop per month.
2. You can't compare battery health between models of phone.
3. As long as the phone doesn't actually overheat, there's nothing to be concerned about.

If you're truly concerned, contact Apple Support directly:

Contact - Official Apple Support

Just because the device is warm or even hot doesn't mean it is "overheating."

What makes you think that it is "overheating?"

Specifically when using 5G radios the phone is likely to be warmer than you are used to with past phones.

If you are using MagSafe apple has issued a warning that it could overhear as in some countries this is happening and peoples MagSafe cases are being burnt onto by the charger the warning is available here: https://support.apple.com/en-us/HT211829

findschuster wrote:

Hello,

The phone shuts down with about two hours of charing. I do not think it is a software issue, as I have turned off all apps and the issue persists. It is a hardware issue.

If you think it is a hardware issue, either contact Apple Support directly or return your phone for a full refund within 14 days of purchase and buy something else.

Never just hope there will be a fix for any product if you're convinced it's in the design.

Contact - Official Apple Support

Of course they'll ask if those things are happening; they are rare but they can happen as always with Lithium-ion batteries, and Apple doesn't make their own batteries, they buy them from a supplier.

Batteries - Why Lithium-ion? - Apple

ninez16 wrote:

What has happened, Apple?

As a reminder, we are all just other Apple users here; Apple and Apple Support is not here.

You should contact Apple Support directly:

Contact - Official Apple Support

Yes, it was in a backpack in the sun.

I've had the same thing happen when I have left my phone on a window sill or in my glove compartment on a warm day.

In particular, the phone will need to cool if the case temperature gets above 95°F/35°C:

Operating ambient temperature: 32° to 95° F (0° to 35° C)

Nonoperating temperature: −4° to 113° F (−20° to 45° C)

https://www.apple.com/iphone-12/specs/

Which is why I asked.

Some say it is overheating based only on feel and I wanted to make sure this was phone-indicated overheating.

If you experience this regularly, be sure to contact Apple Support directly:

Contact - Official Apple Support

If its overheating denoted by the "iPhone must cool" message that is not at all normal and you should check which of your apps may be responsible.

I have a 12 Pro Max, and mine certainly does not "heat" to that degree.

Dimming the screen, by the way, is a normal screen saver feature that always happens if the phone is idle, regardless of temperature; make sure you have auto dimming shut off in your preferences if you don't want it to happen.

Adjust the brightness on your iPhone, iPad, or iPod touch - Apple Support

ramifromsurrey wrote:

I think Apple will do something about it soon!

They have; that is why the temperature sensors shut down the phone if it actually gets too hot.

For everyone posting here, if you feel that your device is operating improperly, please, please contact Apple Support directly - we are just other Apple users here, and Apple does not officially read these communities except to check for adherence to the ASC Terms of Use.

Contact - Official Apple Support

aabiin wrote:

The purpose of this forum discussion is to address the issues the new device is having. Hopefully Apple is reading. Your advice on whether to return it or not is not needed.

Apple is NOT reading these posts. This is a user to user ONLY forum. If you want Apple to hear you, use this link --> Feedback - iPhone - Apple