iPhone 12 Pro Overheating

Haven’t seen much on this yet and was curious if anyone out there with either an iPhone 12 or 12 Pro is experiencing any overheating issues. I had major overheating problems while setting up the iPhone which isn’t too out of the norm. However the overheating issues have seemed to persist since getting the phone set up. The backup is fully restored so there shouldn’t be much background activity occurring. I’m also experiencing abysmal battery life as well, along side the drastic overheating. I do tend to favor 5G On over 5G Auto as I live in an area with a pretty expansive sub6 5G network. But either way the phone is still prone to overheat under minimal load. I also have been experiencing an occasional flicker on the screen which is something I haven’t seen on any apple oled panels before. Like I said I haven’t seen many forums or posts anywhere about this issue so thought I would reach out to the community and see if anyone is experiencing anything similar!

iPhone

Posted on Oct 24, 2020 1:20 PM

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Question marked as Top-ranking reply

Posted on Oct 24, 2020 4:07 PM

Hello, dblggogs,


I see that you have an overheating iPhone 12 Pro, Sometimes you will find your device is overheating while charging. You should remove the charger or avoid overcharging it. Sometimes it's the wrong charger and adaptor, and sometimes battery issues may cause an overheating issue. You should be careful while charging it. Also, As we mentioned earlier, Background App Refresh can contribute to your iPhone overheating, So go to Settings and then choose General to make sure it's turned off for unnecessary apps. If it's still too hot, go to the app switcher to see all the apps you've got open. If the problem persists then Contact Apple Support here:

https://support.apple.com


Have a good day,

CJM

1,549 replies
Question marked as Top-ranking reply

Oct 24, 2020 4:07 PM in response to dblggogs

Hello, dblggogs,


I see that you have an overheating iPhone 12 Pro, Sometimes you will find your device is overheating while charging. You should remove the charger or avoid overcharging it. Sometimes it's the wrong charger and adaptor, and sometimes battery issues may cause an overheating issue. You should be careful while charging it. Also, As we mentioned earlier, Background App Refresh can contribute to your iPhone overheating, So go to Settings and then choose General to make sure it's turned off for unnecessary apps. If it's still too hot, go to the app switcher to see all the apps you've got open. If the problem persists then Contact Apple Support here:

https://support.apple.com


Have a good day,

CJM

Oct 25, 2020 6:36 PM in response to dblggogs

Hello, I just bought an iPhone 12 today and I seem to be having the same issues. I began using the phone right away after it was set up, to download apps and make it more personalized as we all do, but I did experience it heating up right away, and extremely hot as well. This got me worried which led me to researching and it brought me here. Please let me know if you find a solution! That was too much money to spend on something that overheats in just a few minutes.

Oct 24, 2020 4:27 PM in response to EndrBoy17

Thanks for the reply! I’ve been charging with the standard 20w brick with the MagSafe charger exclusively with the 12 pro. Trying to cut back on that battery degradation this year! I understand the possible link to background app refresh however my settings have remained the same for background app refresh with my X, XS Max, and 11 pro max. So I don’t believe that would be the issue. Also the overheating I am speaking to tends to occur when the phone is not charging and is under very minimal load, things like browsing Instagram, safari, news and even just replying to messages. I feel very confident it is most likely a hardware issue as someone else in my family isn’t experiencing similar issues with their 12 pro. However I definitely wanna wait and see if maybe it could be a software bug, but it sounds like my situation may be an outlier which leads me to think it could be hardware related. Thank you so much!

Feb 7, 2021 2:25 AM in response to Dogcow-Moof

But only using one app for less than 15 minutes (e.g. reading the news) and the device overheating to the point that it’s too hot to touch is not normal. I have been told borh by the reaeller and Apple Support that this device needs to be repaired. I suggest everyone who experience inreasonable overheating woth their iPhone 12 Pro return it to be repaired or replaced. This is surely a manufacturing error, something’s wrong with a batch of devices.

Aug 27, 2021 11:54 AM in response to dblggogs

I have had the same issue. Multiple overheating episodes with my iphone 12 pro. Once when I was using (maps app) in an air conditioned car. It was so bad I could not reset the phone and had to take it to the apple store.

Other times, I was able to use the phone after a period of time (less than 10 mins).

I have never had any "overheating" issues with my other iphones (9, 10 and 11).

They perfomed diagnosatics at apple store after one episode of overheating. They could not find an error message confirming overheating when they checked eventhough I brought the phone to the store because I was not able to use it for overheating (3-4 hours after the "overheating" message showed up on my phone).

I travel often for work and am worried if this overheating happens during my trips, making me unable to work. I have asked for help from apple store to replace my iphone 12 pro but they refuse to do so. Not very happy after so many years of loyalty to apple products!

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iPhone 12 Pro Overheating

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