spinning wheel icon next to wi-fi indicating network activity

how do I stop the spinning wheel next to the WI-FI icon from constantly spinning?  It's eating up data and reducing battery power.  I've actually figured out what triggers this constant network activity. After I hard reset the I-Phone SE to stop the constant network activity, I can use every app with no problems until I use the microphone on the key pad to write/voice a text message or a note, then the wheel starts spinning non-stop until I restart the phone.   Does anyone know how to correct this problem?????????

iPhone SE, iOS 14

Posted on Oct 24, 2020 4:21 PM

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Question marked as Top-ranking reply

Posted on Oct 24, 2020 5:11 PM

The spinning icon means that some app is using data. You need to troubleshoot that. If you are using dictation everything you dictate is sent to Apple’s speech recognition server to perform speech to text, and the result is then sent back to your phone. This is the same server that Siri uses. So while you are dictating it will use data continuously, and for a while after you stop as it tries to refine the recognition.


But to troubleshoot go to Settings/Cellular and tap Reset Statistics, and turn off Wi-Fi, so all data goes over cellular. As you use the phone note when it is using data. After a few hours go to Settings/Cellular and the apps that have used data will be listed at the top of the page. You can see which ones used the most.

357 replies

Jan 5, 2021 2:37 PM in response to stein2908

stein2908 wrote:

I don't see your logic. People can use both mechanisms, they are not mutually exclusive. I found your post unhelpful to the subject.

The problem is that this Forum is not a mechanism for providing Feedback to Apple!


This forum is intended for quite a different purpose.


When there is no available workaround—what we, your fellow users here, can provide help with—then there is no legitimate use for posting «on this thread».


Hence, to whatever extent Apple may monitor such use, such demonstrates a negative impression of those using this forum for such an illegitimate purpose.


So, if you wish to contribute to that negative impression, then, go ahead and keep using this forum for such an illegitimate purpose.

Jan 5, 2021 3:37 PM in response to machinist_5

The irony of telling someone else they are leaving a bad impression...


As was already pointed out, posting and discussing on this forum and providing feedback to Apple are not mutually exclusive. In fact, it is helpful to continue posting on this thread, in order to let other people know what solutions have been tried, and to confirm or dispel the conditions under which the problem occurs.


And I'm with Lawrence Finch on his last comment. I believe what he described is exactly what is going on. It's certainly possible the microphone is still active and that the indicator is not just displaying, but as much as I don't trust Big Tech, I still don't think that is likely.

Jan 5, 2021 5:00 PM in response to wade175

wade175 wrote:

This may in fact be correct. However, whatever process is still running seems to be a drain on the battery or at least it appears so in my case.

(emphasis added)


«seems to be» and «it appears so» are the operative terms, here, «in [your] case».


I would recommend trying to track down what is actually «a drain on the battery» «in [your] case».


What is actually «a drain on [your] battery» is certainly an important thing to determine, so your efforts can be properly focused.


(You will, likely, receive far better support, on your particular issue, if you start your own Discussion, by asking your Question, focusing on your issue.)

Jan 5, 2021 5:09 PM in response to Podgirlfromtheblacklagoon

Podgirlfromtheblacklagoon wrote:

This is not a little thing I use my iPad every single day all day long for work and this issue is draining my battery. So if I want to discuss it in this forum and watch what others are coming up with please let me do that with all belittling me. Why do you need to do that?

If, like wade175 claims, you are actually seeing something «draining [your] battery», then that’s what you should be focusing upon, rather than being distracted by something that you have “designated” as an “indicator” of your issue: you are likely focusing upon something you can easily see, that seems to be coincidental with your actual issue—something «draining [your] battery».


(Seasoned troubleshooters learn to not be so easily distracted by proximal coincidences. [They keep them in mind, but don’t let such lead them too far from their troubleshooting path.])

Jan 6, 2021 10:13 PM in response to 2010StreetGlide

2010StreetGlide wrote:

That statement makes no sense. I called every three days now for a few months. Apple doesn’t care they already have your money. We are all small fish in a big pond.

I’m sorry, but I don’t know what statement you are referring to, even though you are, apparently, responding one of my comments.


You say you «called [Apple?] every three days now for a few months.» What line? Were you able to talk to anyone?


They have responded well to all my “Bug” level reports (written, not verbal). (Lesser level reports, or poorly expressed “bug” level reports, will, typically, receive no direct response, but that doesn’t mean they were not read and appropriately filed and acted upon, once they make sufficient sense for action to be taken.)

Jan 7, 2021 2:56 PM in response to machinist_5

If only I had the ability to rid the world of pompous individuals...


Back to our problem though, we have definitely identified the user actions which prompt it to occur and we can reliably recreate the problem. We've also identified the actions which temporarily fix the problem. The biggest obstacle is this problem does not affect all devices, which means the cause could either be faulty hardware or related to software (specific apps, combination of apps, and/or settings within apps). This means we can't reliably get an Apple tech to recreate the problem on their end.


Plus, the problem we are experiencing is not new, and other people have actually identified the same exact problem and temporary fixes years ago. And even though I know I have reported all of this to Apple, and I believe the numerous other people who state they have reported it, the Apple techs I have spoken with act like Apple has never been made aware of the issue.


So I am not optimistic this is getting fixed, and I still intend to try and return my iPhone to Costco before my return window expires. I have not decided whether or not I will give the iPhone SE another shot or go back to Android. The iOS software has several shortcomings in my eyes, and I am still trying to decide if I can live without certain features of Android and what I gain by sticking with iOS.


Sorry I don't have a better idea!

Jan 8, 2021 12:05 PM in response to stein2908

Welcome, stein2908, to Apple Support Communities!


I’m very glad that restoring your iPad to Factory conditions has helped you; at least, so far.


This is the sort of test that needs to be performed on the iPhones—before restoring their settings and Apps!


If an iDevice in Factory conditions cannot reproduce the issue being Discussed here, then there is something in the settings or added Apps that is leading to the issue.


On the other hand, if an iDevice in Factory conditions can reproduce the issue being Discussed here, then we have a reproducible test that even the Apple Technicians should be able to test!

Jan 8, 2021 1:27 PM in response to stein2908

Hi stein2908, can you confirm a few things please?


Prior to your last post, you indicated you had tried to fix the problem by deactivating Siri, restarting your iPad, and then reactivating Siri (for button only), and that you thought that fixed the problem for you. (As an aside, that process did not even temporarily fix the problem for me)


I don't see any later posts from you indicating the problem ever returned, so I am making the assumption that it must have returned and you then spoke to the Apple techs and have now done a "full restore". Is that correct?


In regards to your "full restore", was that a restore to factory settings (as Halliday has assumed), or was that a reset and a restore from a backup? In other words, did you do a factory reset and have now started fresh with a stock iPad, which you are testing with voice-to-text? Or did you restore from a backup, which would have included restoring settings and apps?


TIA

Jan 8, 2021 1:28 PM in response to Halliday

I cannot answer that because I immediately downloaded the main apps I used and connected mail accounts etc. So there was no mention of trying a "virgin" slate, so to speak! I suppose I could try that now by backing everything up and then factory restoring with no apps for a day... to see if voice to text still triggers it. The problem is that the trigger is not consistent - it's random.

Jan 8, 2021 1:53 PM in response to Machine_Ruse

Yes, Machine_Ruse. Those are important distinctions, which I emphasized in my comment to you.


Since we have far fewer reports on iPads, with this issue, I was actually not assuming whether stein2908 restored from backup, or simply reinstalled previous Apps: both are no longer testing under Factory Conditions.


At this point, I was simply glad for stein2908. I do hope for the best, for him/her.

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spinning wheel icon next to wi-fi indicating network activity

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