iPhone 12 Pro Lock Sound Issue

I just got my iPhone 12 Pro and found a very annoying issue with the lock sound and sometimes the keyboard typing sound.

The lock sound goes weird when it has been idle for a few seconds. If I start playing something, the lock sound of iPhone 12 Pro will stay normal for another few seconds.

Please see the video I took:

https://www.youtube.com/watch?v=qlzK1CT6WV0

It happens after rebooting the device and happens all the time for me.

Is it only me or something wrong with the system?

Thanks

iPhone 12 Pro, iOS 14

Posted on Oct 25, 2020 12:50 AM

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Posted on Oct 28, 2020 6:48 AM

the same here. 12 Pro. But i've discovered one thing. if you do hard reset (volume up, volume down and hold power button until you see apple logo) that fix the problem.


The problem happened everytime i connect magsafe charger or the silicon case magsafe in iPhone. If i use thunderbird cable no problem. if i reboot the iPhone no problem. only when attach the magsafe (something) the problem come back.

so maybe it's the sound of magsafe create a bug.

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183 replies

Oct 27, 2020 6:20 AM in response to DanielTerry

Agreed on how annoying it is. Same issue for me on the iPhone 12 Pro. The music playback test worked the same for me. Powering the phone off, and back on also temporarily changed the lock sound back to normal. Whatever causes this definitely seems to be related to audio playback. I also noticed the issue returns after some other system sounds (i.e. MagSafe, Charging, etc.).

Nov 20, 2020 8:38 PM in response to Web_Monkey

updating to 14.2.1 did not fix the issue at all. I am still having notification issues of all kinds, including keyboard and lock screen.

I have also found that the sound issues are not limited to the keyboard and to the lock screen. It also happens in any of the system sounds including text messaging notifications and mail notifications. I have found that if I go in to the settings and change the sounds to something different the volume will return to a normal sound volume. But only until my phone goes to sleep. After that the sound issue returns almost immediately.

however when I go to play audio such as through the music app, the volume is strong and stays that way. So it is obviously a software issue.

Dec 3, 2020 7:45 AM in response to LUC1F3R3

It seems that many of you are frustrated by this, so think of your options, try not to be consumed by this sound issue.


  1. If your phone is less than 14 days old then take is back to Apple for an exchange (or refund if you'd prefer);
  2. Buy an iPhone 11 if you can get a refund, as the sound issue only appears to be unique to the 12;
  3. Speak to someone at the genius bar and see if they can determine what the problem is;
  4. Wait for the next ios update, hopefully that will resolve it.


Don't let this consume you, its a first world problem really - there's many who can't afford a 12, so if you are fortunate enough to have one, then you ain't doing too bad in life.

Nov 25, 2020 11:41 AM in response to mister_effe

Case or no case it does not matter. I have had 2 different 12 Pros that do the same thing. Case, MagSafe....IT DOESN’T MATTER. There is also no workaround. You can hard rest all you want. It will come back. Reset, comes back, don’t ever use a MagSafe, still have the issue. My case isn’t a MagSafe case and it still does it. Again I've never used ANY MagSafe product and it happens. The moment I started up the phone out of the box it was an issue and I hadn’t even used a case yet.

Dec 12, 2020 9:10 AM in response to xia91928

I’ve contacted apple support because I have the same problem. Even when play some music it disappears, but when I put it on the MagSafe charger starts all over again. They said I needed to turn off the sound when you lock the phone on settings, reboot it and turn them on again and that should solve the problem, surprisingly it didn’t, and the last thing they told me it was a software related issue that probably with iOS 14.3 would be fixed, but by reading more comments on this post and think it may be not.

Dec 27, 2020 9:12 AM in response to FabioM08

Here is my and another Reddit discussion about the audio problems.


https://reddit.com/r/iphone/comments/jjrvzz/iphone_12_speaker_echoeytinny/


https://reddit.com/r/iphonehelp/comments/kkyttv/iphone_12_mini_internal_speaker_sound_problems/


My theory is some psycho acoustic trick / effect to give a “bigger” sound from the tiny speaker that goes haywire.


IMHO the strange audio effect is linked to the keyboard sound / Lock Screen sound problem.


@FabioM08 I bought it from the Amazon Apple Store. I just had a chat with the support and that’s it. I’m from Germany and during the first 30 days one can hand devices back to the seller if one has any kind of problem with them.

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iPhone 12 Pro Lock Sound Issue

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