iPhone 12 Pro messaging videos with blue / turquoise / cyan video

Go to Settings. Search Camera.

Go to FORMATS, change to Most Compatible instead of High Efficiency.

That should fix the problem.

My wife’s iPhone 12 Pro does the same thing. She sends me a video and it comes through via iMessage and is just a blue/turquoise screen. The audio is there but no video. That said, I don’t have the same issue on my IPhone 12 Pro, not sure if this issue is isolated to a specific model. Hers is the silver 128gb, mine is the space grey 128gb.

Having the same issue with my iPhone 12 Pro, when trying to send videos through messaging app like Viber for example. Happens even with short videos. This is a screenshot a friend of mine sent me back. She’s on iPhone 11, both iOS 14.2

So glad you posted this! I'm having the same issue with a video that's about 2:30 on my iPhone 12 (not pro) and everyone keeps telling me they can only see blue with audio. For some reason the very first time I sent the video to someone, it went through fine, but not to any other numbers since. All have been to other older iPhones. If I try to send the video to an android, I get an error message the the video is too large to send.

I suppose this is the problem with preordering a new generation. Hoping iOS update will fix this.

OMG! This has been so frustrating!!! I got my phone on Tuesday 10/17 and this has been the problem ever since. It happens for me with any size video shot on this phone. It won't send in email, text, imessage, GroupMe, or any other way. It seems almost as if the 12 is recording the video in some format or resolution that cannot be read by recipients? So frustrating!!! I'm hoping for a quick fix!!!

My wife and I both got iPhone 12s at the same time (hers through Xfinity Mobile, mine through Verizon). So far, mine has not done this but hers has. Carrier is likely insignificant, I would guess. We both utilize iCloud for photo/video overflow, however she has probably 5x the number of photos and videos that I have. We share our iCloud storage.

Sharing via iCloud link is her workaround at the moment.

Interesting. I will try that setting out and see if it works! Also, curious if this means that you could potentially send your longer videos at high efficiency to other iPhone 12 users and most compatible is for any other phones? Or is this setting going to be the only thing you can set your camera to until there is a fix?

Go to Settings. Search Camera.

Go to FORMATS, change to Most Compatible instead of High Efficiency.

Seems indeed to work for new videos.

For videos taken in High Efficiency format, I also found a work around:

Send video from iPhone 12 Pro via Whatsapp to another iPhone (in my case an iPhone 6s). The video plays fine in Whatsapp. After that I forwarded the video from Whatsapp via email. Problem solved. Not sure if this works in all cases. For me it worked.

Same issue - attaching video from photos app and sending video over iOS mail causes a cyan / blue screen and you can hear audio and only see the blue / cyan screen. Seems to happen with all videos iOS 14.2.1 and iphone 12 pro...

It works fine for me if I initiate the video attachment from the photos app itself. If I’m writing an email in iOS mail and attempt to initiate a video attachment from within iOS mail is when I experience the blue / cyan screen issue...

Thanks Katerina - doesn’t changing the settings and recording all videos at 720p defeat one of the features and big benefits of upgrading the phone? I guess for those who don’t care about the higher video quality and can live with 720p it’s a decent fix, but to me Apple should and needs to address this...

This happened to me too!! But not to everyone and I’m the only one with a iPhone 12 (got the 12 Pro Max). I even sent a video in a group to my daughter and son in law and he got it fine and it was blue for her which I find odd!!! And seems my son who has the 11 Pro sometimes will get them as blue. Airdrop isn’t always an option since he’s in the Air Force in South Dakota and I live in Pa. I hate we have to lower our video quality though. Isn’t that why we got the newer phone? I came from an 8 Plus to the 12.

Make sure that “HDR video” is toggled OFF. Go to settings, camera, record video, and toggle off HDR. Depending on what device you are sending a video to, if it was recorded in Dolby Vision HDR, their screen may not be capable of rendering the HDR image.

Should we all pull out our camcorders and take video, import low quality video and iMessage it to our friends too? Changing the settings to 720p with a phone that can take video at 4k at 60fps kinda defeats the purpose don't you think? Not a fix, period.

TOTALLY AGREE!!!!! And why does this only occasionally happen with random people? My daughter who has an 8 Plus can always get my videos. A friend who has a 12 Pro Max same as me gets them blue from me but my daughter can send the video I sent her and they get them perfectly fine. Same withy son who has the 11 Pro.....blue from me but fine when I forward to my daughter to send to him.

F R U S T R A T I N G

FIX THIS!!!!! Christmas is coming and we would love to document the end of this horrible year in high def please!!!!!!!!