iPhone 12 Pro messaging videos with blue / turquoise / cyan video

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Level 1

30 points

iPhone 12 Pro messaging videos with blue / turquoise / cyan video

My partner has a new iPhone 12 Pro running iOS 14.1. Sometimes when she sends videos recorded on the new iPhone 12 Pro via Messages, the recipients get video that is just a solid blue / turquoise / cyan (adding colors to help searchers!) color rather than the actual video content. Audio comes through just fine. It's actual videos (attempting to be) sent, not links to iCloud videos. Might be with bigger videos -- the ones where it's happened have been larger (1:20 or longer). I just used her iPhone 12 Pro to send a video recorded on her old phone, and that transmitted fine.

So, bottom line: looks like longer videos recorded on iPhone 12 Pro sent via messages get video replaced with a solid turquoise image.

Any thoughts?

Posted on Oct 25, 2020 9:06 AM

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Answer 1

Top-ranking reply

Mr_Zoi

Level 1

4 points

Dec 8, 2020 2:54 PM in response to Nessie55

No it still turns blue with a 4 sec video with HDR turn on. If i turn HDR off and take a new 4 sec video it works.

All the other settings dont matter 4K 1080p.

only fix so far is HDR OFF. If only i cant turn off hdr after the video is recorded in HDR it would be great while i wait for the fix

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Answer 2

NNG-

Level 1

16 points

Nov 11, 2020 8:38 PM in response to victorf13

Go to Settings. Search Camera.

Go to FORMATS, change to Most Compatible instead of High Efficiency.

That should fix the problem.

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Answer 3

NNG-

Level 1

16 points

Nov 11, 2020 8:39 PM in response to ashleynstrein

Go to Settings. Search Camera.

Go to FORMATS, change to Most Compatible instead of High Efficiency.

That should fix the problem.

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Answer 4

Mr_Zoi

Level 1

4 points

Dec 1, 2020 7:48 AM in response to victorf13

I corrected this by diactivating HDR-video in settings -> camara -> record video.

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Answer 5

Mr_Zoi

Level 1

4 points

Dec 6, 2020 11:08 PM in response to tenzin115

Yes still ny fixed. If i AirDrop the it to another phone like IPhone 11 and the sent by viber then it works. What i found is that many of the apps giving the lightblue screen dont support HDR 10bit if i disable HDR then it working in viber.

when you fix this can you please make it possible to turn off HDR post-production?

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Answer 6

Mr_Zoi

Level 1

4 points

Dec 1, 2020 7:51 AM in response to ashleynstrein

Disable HDR-video and it works

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Answer 7

Mr_Zoi

Level 1

4 points

Dec 1, 2020 7:53 AM in response to victorf13

Yes Disable HDR-video and it works

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Answer 8

Mr_Zoi

Level 1

4 points

Dec 1, 2020 7:56 AM in response to pikule

Yes Disable HDR-video and it works

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Answer 9

Nov 17, 2020 2:29 PM in response to victorf13

Go to Settings. Search Camera.

Go to FORMATS, change to Most Compatible instead of High Efficiency.

Seems indeed to work for new videos.

For videos taken in High Efficiency format, I also found a work around:

Send video from iPhone 12 Pro via Whatsapp to another iPhone (in my case an iPhone 6s). The video plays fine in Whatsapp. After that I forwarded the video from Whatsapp via email. Problem solved. Not sure if this works in all cases. For me it worked.

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