iPhone 12 Pro messaging videos with blue / turquoise / cyan video

Interesting. I will try that setting out and see if it works! Also, curious if this means that you could potentially send your longer videos at high efficiency to other iPhone 12 users and most compatible is for any other phones? Or is this setting going to be the only thing you can set your camera to until there is a fix?

Thanks Katerina - doesn’t changing the settings and recording all videos at 720p defeat one of the features and big benefits of upgrading the phone? I guess for those who don’t care about the higher video quality and can live with 720p it’s a decent fix, but to me Apple should and needs to address this...

Should we all pull out our camcorders and take video, import low quality video and iMessage it to our friends too? Changing the settings to 720p with a phone that can take video at 4k at 60fps kinda defeats the purpose don't you think? Not a fix, period.

TOTALLY AGREE!!!!! And why does this only occasionally happen with random people? My daughter who has an 8 Plus can always get my videos. A friend who has a 12 Pro Max same as me gets them blue from me but my daughter can send the video I sent her and they get them perfectly fine. Same withy son who has the 11 Pro.....blue from me but fine when I forward to my daughter to send to him.

F R U S T R A T I N G

FIX THIS!!!!! Christmas is coming and we would love to document the end of this horrible year in high def please!!!!!!!!

Yes but why should we have to deactivate anything or change settings? If the phone is made to be able to take videos in this beautiful format then they should figure out why it’s not sending correctly and fix it!!! I’ve literally sent a video from my 12 Pro Max to someone else with the exact same phone and they get it blue!! Which means their phone is capable of taking the exact same videos with the same settings so they clearly should be able to view said videos sent from the same phones.

Yes that fixes the problem for future videos but what about the ones that were taken in the high efficiency format that you need to send? Is there a way to send those? I took video of my friend’s kid during her game and my friend just sees the blue screen and hears the audio. I would really love for her to have the video of her child.

Can you tell me why my husbands and I messages keeps deleting itself on messages before we open them sent from people to us we only bought iPhone 12 few weeks ago I did contact shop were we got them they not sure why this is happening would be greatly appreciate it if you can help me thank you. 

Sent from my iPhone

This is also happening to me as well I even send videos less than a minute long and people cannot receive it. Just a blue turquoise screen with sound . Sometimes if I send it three or more times it maybe will go through or sometimes it’ll just “block me” and not let me send them anything anymore not even a photo. I highly rely on sending videos for my career so I don’t know what I’m supposed to do ? I tried to do the quick fix and went into settings but it’s already at high-efficiency? So what now......

I’ve attempted this suggested fix and am continuing to have the same issue. I definitely agree that the problem, for me, occurs with videos longer than 1min & 20sec.. issue occurs when both recorded within the message app and in the camera app.. Help!!

This is what it looks like and it's incredibly annoying.

Yes! I’m having the same issue too when trying to send videos via Google hangouts and Google photos. I’m not sure what to do :(

I’m having the same issue with my iPhone 12 pro on 14.1 - Very frustrating!

Omg thank you SO much!!!! I even called Apple Support and they couldn’t even help me. My videos I take and send work now!! Thank you!!!

Thank you so much! I will give this a try!!

Thank you! Fixed it immediately.