Gap between display and aluminium bezel

A tooth brush bristle would easily fit on my gap on the top side of the 12. Apple store replaced the screen and all good. Good means the gap is much smaller and now fits the tip of a computer paper. To be exact, I say tip since I can’t dig deep into it. This is what I have seen in previous models which I have come to expect.

I have the same issue, seems to be part and parcel of the flat display compared to the previous curved ones or chamfered flat ones. I agree it’s annoying as I’ve already noticed two pieces of dust get wedged in it. Don’t worry about it affecting water resistance though, it doesn’t mean the gap leads to underneath the display, it’s likely just a hollow gap that’s there by design rather than that you got a bad unit.

Bought an iPhone 12 3 weeks ago. Noticed a gap 2 weeks back when I started seeing white particles in the gap while I was cleaning. Returned it to the store, they sent it to their service center for analysis then today I was approved for a new one, free of charge.

Went back to the store to collect the new phone. Opened the new phone in front of them and guess what, it also had a gap! They will send it back to the service center for analysis for another week. Good thing I have a spare iPhone.

Was considering simply trading it in for a pro but a lot of other pro owners are having the same issue. Been an Apple user for 7+ years bc of their reliability so this is honestly disappointing to see that their quality checks aren't as thorough as before. Honestly can't blame it on covid bc if they're willing to charge that much, they should be doing the necessary quality checks. Hopefully the 13 will be better.

We do respond if we can help fix a problem. The answer was given earlier.

You have 14 days to totally reject, or one year if it is a manufacturing defect to have a remedy.

I just got mine and it is flawless. Take yours back.

I posted on page 1 that you have 14 days, more in some locations, to reject the phone outright.

I just got my iPhone 12 Pro yesterday and today I noticed the dust inside of that gap too and got scared, @Johnathan's answer is such a basic answer and sounds rude. It's not that we are not satisfied it's that we're concerned, if you live your life responding on the Apple forum's please at least be helpful and kind to others.

I've read TONS of other comments with the SAME issue, this is the first time I've ever had such a gap on an iPhone (this is my fourth iPhone).

At this point it's just Apple who has to find the answer to our question, the stores don't know but the manufacturer could help us find an answer. I have a video I found online and I have the EXACT same gap. Let's hope we find an answer to our question!

[Link Edited by Moderator]

I have this issue too! A small piece of dust has gotten stuck above the display...

These replies are not helpful...we do not want to return this phone permanently, we want one without the display gap!!

I wanted to report that my brand new iPhone 12 pro has the exact same issue as well. With this flaw i can say for sure that my iPhone is not dust resistant, definitely not water resistant.

and for the 1500$ I paid in my country (for the regular 12 pro!) I thought I would get a flawless phone.

I don’t know what should i do because I live in israel, and here it’s not so simple as to just go and have your iPhone replaced, because here the costumer service is not directly from apple, it’s goes through a third party retailer and they might not even recognize the screen gap as an issue... yeah it really sucks here.

disappointed.

I'm just stating in here that I am having the same issue with my iPhone 12, though it is my dog's hair that is going into the gap in the bezel. I was able to stick a pice of paper in the bezel to try and get the hair out, but it just made it sink further. I hope that apple reads these and will be a little more careful next time around with this style of edge.

I too have the same problemmmm... on my 12 pro max,i can slide in a paper... please look into this apple

Here’s a solution for dust in gap.

Yep, or launder the pants pockets.

this is really a big deal.

Why isn't Apple Community responding?

Now your iPhone have no gaps?