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User profile for user: reena.jung
reena.jung Author
User level: Level 1
9 points

Dead Macbook Pro

My 13 in macbook pro 2016 (with touchbar) is not charging nor turning on. The charger is totally fine, as it works when charging other devices. What is going on with my macbook pro? Is there anyway I can power it on?

MacBook Pro with Touch Bar

Posted on Oct 25, 2020 7:12 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Posted on Oct 25, 2020 8:19 PM

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Oct 25, 2020 8:19 PM in response to reena.jung

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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Dead Macbook Pro

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