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reena.jung Author

Level 1

9 points

Dead Macbook Pro

My 13 in macbook pro 2016 (with touchbar) is not charging nor turning on. The charger is totally fine, as it works when charging other devices. What is going on with my macbook pro? Is there anyway I can power it on?

MacBook Pro with Touch Bar

Posted on Oct 25, 2020 7:12 PM

Top-ranking reply

Kappy

Level 10

361,849 points

Posted on Oct 25, 2020 8:19 PM

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To arrange a return, repair, or replacement: Returns & Refunds - Apple Store (U.S.,) and Mac Repair.
If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
Product Service and Repair information.
Apple Service Programs.

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