Level 1

38 points

iPhone 12 Pro speaker audio issues

I have had some unusual audio issues. Saturday morning 10/24/20, not even 24 hours of owning the phone, the speakers had reverb, static, pops and random buzzing. I did a screen recording and posted on YouTube. However the sound was mot syncing with the video. Perhaps a software issue but the sound does not seem as good as it was on my 11 Pro. I upgraded to give my mom my 11 Pro so if I return I’m phoneless during any repair or send off diagnostic. Very disappointed to say the least.

https://youtu.be/as99GOaj5NM

Any thoughts are welcome.

Posted on Oct 25, 2020 8:18 PM

Top-ranking reply

i_rina

Community Specialist

Posted on Oct 29, 2020 2:12 PM

Hello Serek76,

We understand you are having an issue with the audio on your new iPhone and we're happy to help. Let's complete the steps listed here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker to resolve the issue.

Enjoy your day!

View in context

Similar questions

200 replies

Serek76 Author

Level 1

38 points

Nov 20, 2020 7:24 AM in response to Serek76

Update...I was not able to reproduce my sound issues. I spoke with Apple Support yesterday and we both were not able to reproduce the issue to my particular unit. However, after the iOS 14 update just released, I have had better sound quality. I realize that many are having either software, hardware issues or some combination thereof. I would certainly suggest that if you cannot wait for an update or other repair, then a return might be an option for some. As for me, I will not send my unit back. I believe mine was a software issue.

I wish you all well on getting your issues resolved to your satisfaction. Please reach out to Apple before returning to see what options you may have to get your unit repaired.

Nov 25, 2020 9:10 AM in response to aswini49

I had the Cork (Europe) support service today in the phone, and after explaining all my sound issues and tries to fix them, the person told me to go in an Apple store to see if this is an hardware issue, so maybe it is since the firmware doesn’t trouble other Iphones...

smr711

Level 1

4 points

Dec 3, 2020 8:12 PM in response to Uena

I feel your pain. I’m now on my 3rd unit. Despite the tint and flickering issues being also being priority fixes for me the speaker issue has become the most annoying daily. FaceTime calls at times can be brutal along with other native iOS sound sources. From third party sources for music I notice it most with frequencies such as guitar and vocals. Oddly enough the bass response such as in hip hop usually fairs good which most phones tend to struggle with.

lenae213

Level 1

4 points

Dec 10, 2020 8:05 PM in response to Serek76

Only a speaker phone issue here for me with my Iphone pro 6.7 ! its INCREDIBLY annoying because most of all my phone calls are on speaker phone, but various people will tell me im going in-and-out so then when i take it off speaker they can hear me i guess. i had read that it might have something to do with the cases, so tested that theory out & seems no one said they couldn't hear me when i didn't have a case on....but i wouldn’t /will never use my phone without a case...i drop my phone literally every minute. I used the same type of cases i would use on my previous iphone xs max & never had this problem....smh ive tried resetting things, taking out sim card etc so disappointing because other than that i really like this phone

Dogcow-Moof

Level 8

36,821 points

Dec 10, 2020 9:15 PM in response to lenae213

Some case vendors simply used the designs for previous phones and resized them for the iPhone 12.

Unfortunately, that means they may not have taken the locations of the iPhone 12's microphones into account.

You may want to see if there is anything on the case that might be interfering with the phone microphones:

aaran456

Level 1

4 points

Dec 23, 2020 9:30 PM in response to Serek76

I am having the static pops via Bluetooth headphones. Works fine with my previous phone but iPhone 12 Pro I get these static pops. I initially thought it was the YouTube app, but it started happening in other apps too.

Speckert

Level 1

4 points

Nov 5, 2020 7:34 AM in response to mjordan855

Power off, power on, reboot, seemed to fix it for me.

Speckert

Level 1

4 points

Nov 5, 2020 8:24 AM in response to Serek76

I also see this problem in Big Sur 11.0.1 beta running Safari, when I have iPhone 12 Pro simulator also running. Rebooting the Mac, and quitting the simulator seemed to solve the problem.

Kehlet88

Level 1

4 points

Nov 5, 2020 9:54 PM in response to Serek76

Restart dont fix it, a full reset does..

I just installed IOS 14.2 and the problem is still here :(

Suec3261

Level 1

8 points

Nov 8, 2020 2:48 PM in response to Serek76

I was on a chat and phone call with them for about three hours and there solution was to go to the Apple Store which due to COVID, is impossible. So discussed right now

Serek76 Author

Level 1

38 points

Nov 10, 2020 9:25 AM in response to Suec3261

For me, slight improvement with iOS 14.2...I’m still collecting analytics as of now.

Serek76 Author

Level 1

38 points

Nov 13, 2020 7:23 PM in response to len365

It certainly seems to be a software issue that we all are dealing with, in my humble opinion.

Kehlet88

Level 1

4 points

Nov 17, 2020 6:55 AM in response to eds___

I received a new phone last week and the problem is solved for me. So I can conclude that it was hardware related..

Nov 18, 2020 10:28 AM in response to Serek76

I am having the same problem which sucks now ill be worried about this for the next two years! enjoy

Nov 19, 2020 11:30 AM in response to Speckert

Still the same with 14.1.2 for me...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro speaker audio issues