iTunes Store very slow to load, and can't View My Account (on PC)

Been running iTunes on my PC for a hundred years. Running Windows 10 now with no other issues. Now all of a sudden the Store takes literally a minute or two to load, instead of 1 second. When I click on an album in the store, nothing happens. When I enter a band into the search box, nothing happens, or it takes several minutes to load. Impossible to preview songs or make a purchase, it just hangs up. Wifi connection is very strong and works for all other webpages.


I have updated iTunes recently, as well as Windows and Norton 360. iTunes, Apple and Bonjour are all approved in Norton, not blocked as far as I can tell. I've used the store for a decade with no issues. My library of songs still works, but the store is somehow slowed down to the point it is unusable for downloading additional songs. Any ideas why this is happening or what I can do?


I have signed out and back in to Apple repeatedly, the password is fine, but when I click Account>View My Account in iTunes, again nothing but white screen. What the **** is going on with this all of a sudden?

Thanks.

Windows, Windows 10

Posted on Oct 25, 2020 9:18 PM

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2 replies

Oct 29, 2020 2:22 PM in response to CMB62

Hi CMB62,


Thanks for posting to Apple Support Communities. We understand there is an issue with iTunes speed on your PC running Windows 10.


You mentioned using Norton. Does your speed improve if you disable or remove Norton temporarily? Do you use a VPN and if so, does this happen outside the VPN as well?


Try the steps from If you see an error in Finder or iTunes on your computer as well.


Cheers!

Dec 9, 2020 1:10 PM in response to SnickZ.

Dear Apple,

Stop pretending this is not a problem since iTunes went to the MSFT Store. There are multiple posts here that prove we werethrown to the side when you stopped allowing iTunes downloads from Apple. Just like everything in Windows 10, we are being spied on and data collected from us and our computers are no more that a server working off MSFT mainframesw.

Apple, please take control of iTunes back .

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iTunes Store very slow to load, and can't View My Account (on PC)

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