Home app: Logitech Circle 2 loses connection

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Home app: Logitech Circle 2 loses connection

I recently replaced our cameras in our home with the Logitech Circle 2 cameras in order to utilize Homekit's secure camera. Our HomePod operates as our Hub.

We use 2 of these cameras a baby monitors, which we view on our iPad Pros. Ever since owning these cameras, we lose connection multiple times in the night forcing one of us to wake up and launch the cameras through the Home app over and over again (about every 2 hours). I would have hoped that these cameras would stream flawlessly throughout the night without interruption, but so far that has not happened.

WiFi signal is great, internet speeds around 700mbps on a gig router.

I'm not sure if it is a Home app issue or a Logitech issue. Did not have these issues with a Nest Indoor Camera.

Any suggestions?

HomePod, 14

Posted on Oct 26, 2020 8:33 AM

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Answer 1

dfussell Author

Level 1

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Oct 28, 2020 8:30 AM in response to AndyNoMan

AndyNoMan,

Your comment was extremely helpful in helping to reframe my thinking. I have now changed my router (Netgear R8000) so that Smart Connect is no longer active (ie separating my triband into three SSIDs). My cameras are now designated to the 2.4Ghz band. My theory based on your comment was that the router was moving the cameras between bands, which would momentarily cause a disruption. Last night, my cameras went from kicking out 8 times during the night to only kicking off 2-3 times. I now believe the problem lies with my router and not the cameras (Logitech Circle 2), Apple HomeKit, or my hubs (HomePod and Apple TV 4K). I am going to keep on playing around with settings, but I might end up replacing my router (I am hopeful the new Eero Pro 6 will become compatible with HomeKit).

Thank you again!

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Answer 2

Oct 27, 2020 2:51 AM in response to dfussell

I have this problem too. Is it something to do with the Wi-Fi dual band. I use a BT hub which was dual band (5Ghz and 2.4Ghz). Should I be using just the 2.4Ghz single band for the Circle 2?

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Home app: Logitech Circle 2 loses connection

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