I am having an issue with my iPhone 6s, when I put it on silent sounds are still heard, wether that be the ringtone or notifications. Ringer switched off via switch and "zeroed sound” in settings. I have restarted the phone to no avail. Can anyone suggest a fix? Thanks.
KammyB,
Thanks for getting back to us and for verifying that information. To isolate this behavior, we recommend to make sure that your iPhone is updated to iOS 14.1. In addition, we suggest to temporarily change the, "Ringtone" to a different sound on your iPhone in Settings > Sounds & Haptics > Ringtone. Then, restart your device and change the "Ringtone" back to what you previously had. From there, see if you continue to experience the same behavior.
If needed, here's two helpful article on how to update the software and to restart your iPhone:
Please keep us posted with the results.
Cheers.
KammyB,
Thanks for getting back to us and for verifying that information.
To help isolate this behavior, we recommend to restore the software on your iPhone to factory settings by using a computer. This will install a fresh brand new copy of the iOS software on your iPhone. Then, you'll want to set up the iPhone as new (without a backup). This will allow to test and see, if the issue is located within the current files or software installed on your iPhone. Here’s how to complete the test:
2. Restore your iPhone, iPad, or iPod to factory settings
3. Set up your iPhone following the steps here: Set up your iPhone, iPad, or iPod touch
*** For step 5 - “Apps & Data”, please select, "Don't Transfer Apps & Data."
4) After completing the setup, test the iPhone and see if the issue returns. If it doesn’t, you can restore the backup you created for step 1. Here’s how to restore the backup: Restore your iPhone, iPad, or iPod touch from a backup
Please keep us posted with the results.
Cheers.
Hello KammyB,
Thank you for reaching out in Apple Support Communities. We under that Silent mode is not working properly on your iPhone.
Managing the sound on your iPhone is important, and we'd like to help.
To confirm, when you place the iPhone in Silent mode by moving the switch to the orange color on the side of the iPhone, do you see a message on the display that, Silent Mode is on? By any chance, is there any accidental damage to the switch of your iPhone?
We look forward to hearing back from you with an update.
Kind regards.
Hi Sterling R,
Thank you for your reply.
As far as I can tell the switch is not damaged and when switched to silent a message is displayed “Silent Mode On”.
If I go into settings - sound- ringer and alerts, when I slide the toggle to the far left the ringer can still be heard very faintly.
Kind regards,
Kam.
Hi Karina184,
This has resolved the issue. Thank you so much. Let’s hope it stays that way.
Stay safe,
Kam.
Thank you,
Phone was already updated with latest updates.
Followed your steps but unfortunately issue is persisting.
Kam.
KammyB,
That's wonderful to hear! We're glad to hear you're able to use Silent mode without any issues.
Have a wonderful rest of your day.
Take care.
Silent not working on iPhone 6s
