Snapchat still working while disabled on child's downtime on screen time

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mramgeet Author

Level 1

5 points

Snapchat still working while disabled on child's downtime on screen time

Snapchat still works during my son's downtime even after doing the following:

Screen time set up using my phone with a passcode
Snapchat is not allowed under the "Allowed Apps" section
The time limit set for snapchat is 5 mins daily with the "Block at end of Limit" enabled
I have restarted, reset many times but still not working properly
All other apps work as they are expected to under downtime

iPhone XR

Posted on Oct 26, 2020 10:11 AM

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Answer 1

JRU2

Community Specialist

Nov 16, 2020 12:08 PM in response to mramgeet

Hey there mramgeet,

We'd like to see how we can help with your Son's iPhone and your Screen Time questions. Screen Time is a great feature that allows us to track our iPhone usage, and help us break away from our devices.

So we can get a better understanding of the issue, what version of iOS is your Son's iPhone currently running? We recently released iOS 14.1 and we want to make sure he is fully up-to-date. Check out the following link to update if needed:

Update your iPhone, iPad or iPod touch

If your Son's iPhone is fully up-to-date, or if updating the iPhone didn't resolve the issue, lets have you reach out to us here: Get Support

We look forward to working with you.

Cheers.

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Snapchat still working while disabled on child's downtime on screen time

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