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Unable to login to Google only in iOS Safari

I have an iPhone SE (2nd generation), iOS version 14.1.


I have not been able to login to any Google accounts using iOS Safari. I can load https://accounts.google.com/signin/v2/ without problem. The problem is that when I input my email and click "Next", the page will get stuck at loading and will not proceed to password input page.


It doesn't matter what email I input, or whether or not it is an valid email. The page gets stuck when it starts loading.


What I tried to solve this:

  • Clear all website data and history.
  • Clear all cookies.
  • Use private mode.
  • Reset all network settings.
  • Reset all settings.
  • Erase all content and settings.
  • Add Google account with other Google apps which pops up a Safari instance.
  • Add Google account with Mail, Contacts, and Calendar in Settings.


None of the above works.


What works:

  • Use Google Chrome browser.
  • Use Microsoft Edge browser.


I do not have a Mac to debug the problem using Web Inspector.


I have searched the web for similar issues, but none of the results match my case as the other results are either unable to load the page at all or unable to sign in properly. What's different about my current problem is that I cannot even get past the email input screen.


Please help. Thank you.

iPhone SE, iOS 14

Posted on Oct 26, 2020 10:54 AM

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Question marked as Best reply

Posted on Nov 3, 2020 12:36 AM

I'm having the same issue on iOS 14.1.


Having looked into the safari console via my laptop, it seems Safari has been updated for iOS with tighter security restrictions for CSP.


The restriction that I believe is causing this bug is "Unrecognized Content-Security-Policy directive 'worker-src'."


If that's the case, this is a problem on Google's side, not something Apple should fix.

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Question marked as Best reply

Nov 3, 2020 12:36 AM in response to yqlim

I'm having the same issue on iOS 14.1.


Having looked into the safari console via my laptop, it seems Safari has been updated for iOS with tighter security restrictions for CSP.


The restriction that I believe is causing this bug is "Unrecognized Content-Security-Policy directive 'worker-src'."


If that's the case, this is a problem on Google's side, not something Apple should fix.

Nov 9, 2020 1:34 PM in response to justyn113

Hi all,


I figured out how to correct the issue on my iPhone 11 - I hope this is a universal fix for all iOS devices!


I’ve attached images and video of how I fixed this on my iPhone, along with written steps below:


iPhone -


Go to Settings/Safari/Advanced/Experimental Features/requestIdleCallback (it’s at the bottom of the experimental features list).


Uncheck (move the button from green to gray or ‘off’) ‘requestIdleCallback’, power down and then power on your device/iPhone and you should be good to go.


Launch Safari and try to login to Google.


If you still have issues -


Log out of your accounts in Mail or Accounts


Shut down and restart and triple check to make sure ‘requestIdleCallback’ didn’t turn itself back on. Also if you have multiple devices on the same Apple account, make sure they don’t have requestIdleCallback turned on. iCloud accounts sync almost everything so it’s good to make sure all devices are given the same instructions.


Open Safari and login to Google. If it works go ahead and login to your accounts again.


If you’re still having difficulties:


Reset iOS device

Clear Safari cookies

Make sure all your apps are fully closed

If you own a Mac or different Apple device, try to login with that device. This may help narrow down the issue.


If it doesn’t work let me/us know.



Oct 29, 2020 5:56 PM in response to yqlim

Hi yqlim,


We see from your post you're unable to sign into Google on your iPhone SE regardless of how you try to trigger the sign in.


You've taken some great isolating steps so far, if the issue persists solely in Safari, our recommendation would be to factory reset the iPhone. This is a bit more in-depth than erasing content and settings via the Settings app on the phone itself, but it would require a Mac or PC. The steps are in the article below:


Once restored in this manner, set the phone up as new, then test the issue. If you're able to login properly at that point, wipe the phone again and restore your backup.


If the issue returns after restoring your backup or if it persists at a clean install, we'd recommend reaching out to Apple Support for further assistance. You can see contact options here: Get Support.


Take care.

Oct 29, 2020 5:33 PM in response to yqlim

I have been experiencing this exact same issue for the past three days.

At first I thought it was just the email app I was using on iPhone 11 (running iOS 14.1). So I went back to Mail and found that I’d been booted out of my already-signed-in-account. Now I can’t login no matter what platform or browser or app I use.


I went through the steps yqlim describes (above) and even went to far as to reset my iPhone entirely.


The screen is still stuck on the email entry box for login and doesn’t even get to the password box. Just ‘hangs’.


Beyond frustrated!


Apple and Google get your acts together. We pay enough for your devices and services. This shouldn’t ever be an issue. Period.

Apr 22, 2021 2:18 PM in response to Finallyfixed

Hi there,


This is a dilemma I haven’t come across yet.


  1. Apple won’t be able to help you. They aren’t paid to help you or me. Sorry, but it’s better to know the truth so you can move on and figure it out yourself.
  2. Toggling cellular/WiFi/etc only resets the connection to your cell provider or your IP address to whatever WiFi you’re using.
  3. iCloud doesn’t have anything to do with it, nor does Google: this is something in the settings that isn’t allowing your device to behave as expected.


Have You Tried


  • Delete all Google apps from your phone and from Settings


  • Sign out of all of your Google accounts:

Here’s how it’s done:

  1. On a desktop computer, log in to Gmail and scroll down to the bottom of your inbox.
  2. You should see tiny print that says “Last account activity.” Click the “Details” button right below it.
  3. Press the “sign out all other web sessions” button to remotely log out of Gmail from computers in other locations. You can also view a list of devices that have signed into your Gmail account recently underneath this button.


  • Make sure the original steps to fix this issue have been taken: on your device go to Settings/Safari/Advanced/Experimental Features/requestidleCallback (as previously described) and make sure it’s turned off. Just to be sure and possibly rule-out Experimental Features as the issue: turn off all experimental features: scroll through to check that all the boxes/switches are grey -off- and not green -on-.
  • Does your cell provider have an ‘issue’ with Apple or Google and do they actually support your device and your area?
  • When you restart your device what are the steps you’re taking in setting it up again?
  • Does your cell provider have a cell tower or system update code you can call? (I.E.: Verizon has a 3 digit code you call from your phone whenever cell or can’t-call-out issues pop-up.)
  • What browser are you using on your device to connect with/search Google?
  • If you create a new iTunes account and login with that account after you reset your device, do you have the same issues?


’hoping to help

Nov 6, 2020 5:18 AM in response to gavinmorrice

Hi, thanks for the information. I tried searching this issue and it seems there are no information on this out there and there seems to be nowhere to ask Google about this problem.


I stumbled on this similar question in Google Ads, https://support.google.com/google-ads/thread/50274846?hl=en&msgid=50276734, the product expert just kinda put the blame on Safari and straight up suggests downloading Chrome and ditch Safari.


Strangely, using some other iPhones with iOS 14.1 that I have access to don't seem to have this issue and they can log in/out without problem.

Nov 6, 2020 7:02 AM in response to yqlim

Hi there,

I’m also another person having this issue. Just updated to 14.2 but still didn’t fix the problem. Seems to be something preventing the page to go to the next page to enter password. To make sure I’m on the same page as all who have been having an issue with google on iOS safari, my issue I’m experiencing is where I enter my google account username, click next to proceed to enter password, but it takes too long to load to the page. My internet has a stable connection no problems. Hope my problem is the similar or same situation as everyone else, please let me know if it is or not. If it is, what’s the fix? I need to use google on safari to sign ASAP.

Dec 1, 2020 7:06 PM in response to sloconnor18

Hello @slconner18,


I understand the frustration with connecting to iTunes through a non-Apple product.


Thankfully, I believe this can be resolved without iTunes getting involved. I suggest following this portion of the (above) guidance:


On your iPhone -


Go to Settings/Safari/Advanced/Experimental Features/requestIdleCallback (it’s at the bottom of the experimental features list).


Uncheck (move the button from green to gray or ‘off’) ‘requestIdleCallback’, power down and then power on your device/iPhone and you should be good to go.


The key to the issue seems to exist in the ‘requestIdleCallback’ Experimental Feature found in: Settings/Safari/Advanced/Experimental Features/requestIdleCallback, at the bottom of the experimental features list.


I corrected the issue on my iPhone 11 without it being connected to or syncing with iTunes.


I hope this helps. Please post if it doesn’t; I will attempt to troubleshoot with you.


kindly,


kit



sloconnor18 wrote:

What happens if I don’t have a computer to fix the issue? I have a chromenook which doesn’t seem to support iTunes.

Dec 22, 2020 12:05 PM in response to Henry.Washington

Hello Everyone,


Thank you so much for your incredibly kind words and for letting me know this fix worked for you. I am blown away by the number of individuals (each of you) this has helped. Each of your “thanks” and “it worked” are the best Christmas gifts ever!


I only wish I could help solve more of these minor meteors: it may seem small but it’s still a meteor.


‘Hope you all have a Merry New Year!


~ luv2flutter



Unable to login to Google only in iOS Safari

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