Level 1

41 points

Unable to login to Google only in iOS Safari

I have an iPhone SE (2nd generation), iOS version 14.1.

I have not been able to login to any Google accounts using iOS Safari. I can load https://accounts.google.com/signin/v2/ without problem. The problem is that when I input my email and click "Next", the page will get stuck at loading and will not proceed to password input page.

It doesn't matter what email I input, or whether or not it is an valid email. The page gets stuck when it starts loading.

What I tried to solve this:

Clear all website data and history.
Clear all cookies.
Use private mode.
Reset all network settings.
Reset all settings.
Erase all content and settings.
Add Google account with other Google apps which pops up a Safari instance.
Add Google account with Mail, Contacts, and Calendar in Settings.

None of the above works.

What works:

Use Google Chrome browser.
Use Microsoft Edge browser.

I do not have a Mac to debug the problem using Web Inspector.

I have searched the web for similar issues, but none of the results match my case as the other results are either unable to load the page at all or unable to sign in properly. What's different about my current problem is that I cannot even get past the email input screen.

Please help. Thank you.

iPhone SE, iOS 14

Posted on Oct 26, 2020 10:54 AM

Top-ranking reply

luv2flutter

Level 1

30 points

Posted on Nov 9, 2020 1:34 PM

Hi all,

I figured out how to correct the issue on my iPhone 11 - I hope this is a universal fix for all iOS devices!

I’ve attached images and video of how I fixed this on my iPhone, along with written steps below:

iPhone -

Go to Settings/Safari/Advanced/Experimental Features/requestIdleCallback (it’s at the bottom of the experimental features list).

Uncheck (move the button from green to gray or ‘off’) ‘requestIdleCallback’, power down and then power on your device/iPhone and you should be good to go.

Launch Safari and try to login to Google.

If you still have issues -

Log out of your accounts in Mail or Accounts

Shut down and restart and triple check to make sure ‘requestIdleCallback’ didn’t turn itself back on. Also if you have multiple devices on the same Apple account, make sure they don’t have requestIdleCallback turned on. iCloud accounts sync almost everything so it’s good to make sure all devices are given the same instructions.

Open Safari and login to Google. If it works go ahead and login to your accounts again.

If you’re still having difficulties:

Reset iOS device

Clear Safari cookies

Make sure all your apps are fully closed

If you own a Mac or different Apple device, try to login with that device. This may help narrow down the issue.

If it doesn’t work let me/us know.

View in context

Similar questions

138 replies

Jun 28, 2021 6:45 AM in response to yqlim

June 28th, 2021.

this is happening again, iPhone 12 Pro Max 512, iOS 14.2.1.

requestIdleCallback is OFF by default.

the google login screen for user authentication is not working again.

does anyone have same issue?

Nov 9, 2020 3:48 PM in response to luv2flutter

It works. Thanks for that.

Oct 31, 2021 11:10 AM in response to graziag50

Don’t forget to power it off and on after

Nov 6, 2020 7:02 AM in response to yqlim

Hi there,

I’m also another person having this issue. Just updated to 14.2 but still didn’t fix the problem. Seems to be something preventing the page to go to the next page to enter password. To make sure I’m on the same page as all who have been having an issue with google on iOS safari, my issue I’m experiencing is where I enter my google account username, click next to proceed to enter password, but it takes too long to load to the page. My internet has a stable connection no problems. Hope my problem is the similar or same situation as everyone else, please let me know if it is or not. If it is, what’s the fix? I need to use google on safari to sign ASAP.

Nov 16, 2020 3:47 PM in response to luv2flutter

Thank you so much! I upgraded to the iPhone 11 Pro Max and after several days I was logged out of my Google account through mail and safari. I’ve been searching for a resolution for three weeks! So happy I read this thread today, thank you for finding the solution.

Dec 1, 2020 7:06 PM in response to sloconnor18

Hello @slconner18,

I understand the frustration with connecting to iTunes through a non-Apple product.

Thankfully, I believe this can be resolved without iTunes getting involved. I suggest following this portion of the (above) guidance:

On your iPhone -

Go to Settings/Safari/Advanced/Experimental Features/requestIdleCallback (it’s at the bottom of the experimental features list).

Uncheck (move the button from green to gray or ‘off’) ‘requestIdleCallback’, power down and then power on your device/iPhone and you should be good to go.

The key to the issue seems to exist in the ‘requestIdleCallback’ Experimental Feature found in: Settings/Safari/Advanced/Experimental Features/requestIdleCallback, at the bottom of the experimental features list.

I corrected the issue on my iPhone 11 without it being connected to or syncing with iTunes.

I hope this helps. Please post if it doesn’t; I will attempt to troubleshoot with you.

kindly,

kit

sloconnor18 wrote:

What happens if I don’t have a computer to fix the issue? I have a chromenook which doesn’t seem to support iTunes.

yqlim Author

Level 1

41 points

Dec 2, 2020 7:28 AM in response to luv2flutter

Well I solved this issue by factory resetting my iPhone a few days before you post this fix. How I wish I waited for a few more days for your reply.

I can't test your fix. Since a lot of people are finding your fix helpful, I'm gonna set it as the correct answer.

Once again, thank you.

Dec 22, 2020 12:05 PM in response to Henry.Washington

Hello Everyone,

Thank you so much for your incredibly kind words and for letting me know this fix worked for you. I am blown away by the number of individuals (each of you) this has helped. Each of your “thanks” and “it worked” are the best Christmas gifts ever!

I only wish I could help solve more of these minor meteors: it may seem small but it’s still a meteor.

‘Hope you all have a Merry New Year!

~ luv2flutter

Dec 22, 2020 12:21 PM in response to Henry.Washington

Wow, really?

Apple couldn’t help? That IS the worst!

’So glad this worked. Thank you (all of you) for your feedback and for sharing your situation(s).

I had no idea that I’d be able to help. ✨💫

~ luv2flutter

Dec 24, 2020 2:36 AM in response to yqlim

Yqlim,

Thank you for letting me/us know.

Factory Resets are absolute time and energy drains, mentally and emotionally. 😖

I hope your iPhone and Google account are playing nicely together now.

I am just happy to be of any help. 😃

kindly,

luv2flutter

jgeurtsj

Level 1

4 points

Jan 17, 2021 10:49 AM in response to luv2flutter

Yes. It worked! Had this problem for several weeks with multiple apps, was battling with the Philips Hue app today, since I re-used an older iPhone. Chatting with Google didn't help. Understandable since the problem is with the safari app.

Jan 17, 2021 11:10 AM in response to jgeurtsj

as I’m on the beta programme I’ve taken the opportunity to raise the issue with Apple and they are looking at it as they came back to me for some more system diagnostics to try and identify the underlying issue causing this problem

Feb 2, 2021 12:46 PM in response to luv2flutter

You kind sir just saved me after 3 months of this issue. I'd given up and forgotten about it when it first happened and also I didn't want to reset my whole phone. But today I needed a solution badly and you were the savior.

Really odd that an experimental feature breaks it. Hopefully the issue is being looked at.

Feb 24, 2021 11:27 AM in response to weiwei161

Hi all,

I am beyond thrilled that this post and its information has been helpful for so many and especially each of you!

Your kind, generous, praise has meant more to me than I can ever convey.

I understand the intense frustration of not being able to get something ‘simple’ to work, even after contacting its developers or creators.

I’ve spent much of my life figuring things out and this is my first ‘fix-it’ post to Apple Communities.

I love to do this/help/fix/inform/figure-out and it means so much to me that it is helping all of you.

Thank YOU, each of you!

I just hope I can provide a solution for the next issue.

~ luv

Mar 5, 2021 3:41 PM in response to yqlim

I HAD THE SAME ISSUE!!! I literally searched the internet for hours in the past before I just gave up. Decided to search again and came across this and the callback thing that luv2flutter suggested worked!!!! I AM SO EXCITED!!!!!!

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Unable to login to Google only in iOS Safari