Using internet on phone makes iPad stop playing video

Question

Using internet on phone makes iPad stop playing video

Sometimes when I am watching a video on my iPad on a streaming service such as Amazon Prime video, my video stops playing (not just pauses or freezes or buffers, but actually boots me out of the video) every time I try to use the internet on my phone at the same time. I don’t think internet speed is the issue because when I do a speed check, I have 100+ Mbps every time.

iPad Air 3 Wi-Fi

Posted on Oct 26, 2020 4:35 PM

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Answer 1

Joseph_S.

Community Specialist

Oct 30, 2020 8:37 AM in response to Chucklebuckets

Hey Chucklebuckets,

We know how important getting your concern on the iPad taken care of. Connecting to your favorite streaming services again is important.

If an app unexpectedly quits, stops responding, or won’t open

The steps above can help us determine if what you notice is related to the app itself.

We'd also like to check if connecting to another network makes a difference or restarting the iPad itself.

Hope this helps.

Cheers.

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Using internet on phone makes iPad stop playing video

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