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Cannot transfer backup to a new iPhone 12 Pro. Not enough space error

Around 6 hours spent in vain. The backup for iPhone does not work. Apple is useless. Cannot make their software work!


My old phone is iPhone XS Max with 256 Gb. I've been deleting data to keep in under 128 GB (which my new iPhone 12 Pro has), then I lowered the bar to 110 GB, then to 100 GB, eventually to 80 GB. Each time I spent a lot of my time to find data to delete. Nothing worked! There is no way I can transfer my data to my new phone.


I spent much of my time repeating "transfer your data" from iPhone to the new iPhone process directly from the phone. Each time the same error after minutes of trying "not enough space to transfer data". Why not enough space if iPhone Storage usage shows 80 GB and the new iPhone has 128GB???


Funny part, then I called Apple. They advised backing up via the computer. Firstly, I couldn't find space on my Mac. It has 170 GB free, but complained "not enough space" to back up iPhone. Then I switched to PC with extra space. There I managed to create a backup which was roughly 170 GB!!! (while showing "using 80 GB on the device"). Of course, it didn't work for my new iPhone 12 Pro.


Then I decided to remove all Photos. My guess was that iCloud photo library might be the cause. Yes "Optimize storage" was selected, without it all my Photos would lots of space. I turned off iCloud and checked "remove photos from device". It seems that major number of photos remained on the phone. Actually, used space increased to 170 GB. All other checkboxes for Photos/iCloud didn't make any difference in terms of storage usage (General/iPhone Storage).


Called Apple again, they asked the same questions again and again. Finally, advised me to turn on iCloud for photos, wait till the sync finishes, then try backing up again. The process shows still 1% (after a couple of hours).


While waiting I tried to restore from the backup I created earlier today on the same old iPhone XS Max 256 GB. The backup didn't work for the same device!!! I cannot restore from a backup created from the same device! That's nonsense.


It is great, you, Apple, can make nice animations and art, even turn on nice music while waiting for the support specialist, but you totally useless with the real stuff, the software your devices use. It does not work.


The only option I have for now is to start the device as "new iPhone" which will add me some pain to set everything up. And, I will lose some data which is not in iCloud. request 101221201737

iPhone 12 Pro, iOS 14

Posted on Oct 28, 2020 6:52 AM

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Question marked as Top-ranking reply

Posted on Nov 23, 2020 4:32 AM

I have the same problem as the original poster. I tried direct transfer, transfer from backup on computer, transfer from iCloud, and factory resetting my old phone and then using that backup. Nothing has worked. I have 65gb on my old phone and my new 12 pro max is 128

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41 replies

Mar 1, 2021 2:27 PM in response to seatosummit

I have the same problem with the iPhone 12max. My XR transferred my pic and would sync I am having real orobkems getting this new phone to auto sync with new pics. I use my phone and surf pro in my work Since this new phone is soo expensive I need a fix. The max does not come with a lightening cable which is really insulting since the phone is soo costly.

Is not having the newest cable part of the problem?

Mar 29, 2021 3:08 PM in response to .dalailama

So I was having the same issue with an XS with 256gb capacity but only 75gb being used. Tried for a couple hours to get the new 12 pro max with 128gb capacity to restore from a back up. Tried iCloud, direct phone to phone and restoring from hard backup on my MacBook Pro. Nothing worked. Then I even deleted more data from the Xs knocking it down to only 55gb, rebacking it up on iCloud and trying that. Still nothing. I had backed the Xs up the night before(when 75gb was still being utilized), so as a last ditch effort I tried to restore the new 128gb 12 pro max from that back up and for some reason it worked. No clue, reason or indication why but it worked.

May 6, 2021 2:51 PM in response to .dalailama

Oh my gosh! I know this was in October but I am having the same problem. My old phone is the iphone X (256gb) and my new phone is the Iphone 12 pro (128GB) and it won't allow me to do phone to phone transfer and the backup to my computer (which is what Apple advised me to do) didn't work either. Said not enough storage yet my phone says only using 44gb of the 128 and that is why Verizon said I didn't need to spend money on another 256GB phone. I wonder to this day if I should have got the 256gb and seen if would have worked. Curious what you ever did now that it's May 2021. I've been dealing with this since the weekend and it's now almost the weekend again. I'm so frustrated. Apple was trying to sign in to do the screen sharing and they couldn't even get that to work.

Jul 20, 2021 9:16 PM in response to .dalailama

Transferred from 8 to 12. Only using 85 GB on old phone. After transferring to iPhone 12, it now says I am using 121 GB. my old phone only shows I am using 85 GB. and it kept saying not enough storage on phone to transfer. It took hours to get set up on new phone only to find out just by transferring the same exact data from one phone to the other, I somehow used an extra 30GB.


any solutions to why just by transferring 85GB to an iPhone 12 my usage increased almost 30GB???

Sep 14, 2021 4:25 PM in response to kevlon12

This worked for me as well. I tried an iPhone 7 to iPhone 7 transfer, both with 128GB, and kept getting the "not enough storage" message, even though the original phone was using only 108 GB. After I disabled iCloud Photos and iCloud Drive it allowed me to start the transfer. Now it says time remaining 9 hours so it's going to take all night to complete the transfer.

Cannot transfer backup to a new iPhone 12 Pro. Not enough space error

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