iPhone ”Watch” app crashes!!!

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Level 1

18 points

iPhone ”Watch” app crashes!!!

I bought an apple watch SE and paired it with my wife’s iPhone XR. After a few minutes, I noticed that the phone is not connected to the watch. So I tried opening the Watch app from the iPhone but it crashed. So I restarted both phone and watch but it didn't work. Then I tried deleting the watch app, but it doesn't allow me to do so since the watch is already paired. The phone was running on iOS 14. So I updated it to the latest version which is 14.1 but the issue didn't get sorted. To be honest, I didn't expect this from Apple.

Any help to sort out the above issue is much appreciated. Thanks in advance!!!

Posted on Oct 28, 2020 9:17 AM

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Answer 1

Top-ranking reply

rishan Author

Level 1

18 points

Nov 2, 2020 4:53 PM in response to chuck_3rd

I got it resolved. Following are the steps

Reset the apple watch
Disconnect the watch from iphone bluetooth
Back up the iPhone to the PC
Reset the Iphone
Delete the watch app
Restore the Iphone from the backup
Delete the watch app again
Download the watch app

After the above app started functioning proper.

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Answer 2

chuck_3rd

Community Specialist

Nov 1, 2020 12:36 PM in response to rishan

Hello rishan.

Thank you for using Apple Support Communities. It sounds like you're experiencing issues with the Watch app. If this is the case, we'd like to look into this with you.

You've done a great job in troubleshooting this specific issue already. From here, you'll want to make sure your Apple Watch is fully updated. You can check for pending updates on your Apple Watch by going to Settings > General > Software update. If an update is available, please attempt to update your Apple Watch.

Update your Apple Watch

You'll want follow the steps listed under "Update directly on your Apple Watch".

Feel free to keep us updated on your results. Cheers.

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Answer 3

Nov 2, 2020 10:26 AM in response to chuck_3rd

I am having the same problem and have updated the watch as well. It still does not work. I have the iphone x and apple watch 6. The watch app will not open and immediately crashes. I am extremely disappointed. I have never had so much trouble with an apple product and I am a long time apple customer.

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Answer 4

ManJor

Community Specialist

Nov 2, 2020 6:00 PM in response to rishan

Hey there rishan.

Thanks for updating us. We're glad to hear you were able to get your issue sorted out.

We appreciate you using Apple Support Communities. Have a great evening.

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iPhone ”Watch” app crashes!!!

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