Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: KennethObee
KennethObee Author
User level: Level 1
9 points

Apple watch app crash, my watch can't connect to my iphone - iOS 14.1, WatchOS 7.02

This is a serious issue, I bought my apple watch SE few days ago, I was using Apple watch 3 before. The guy in Apple Store told me to sync the old watch setting to iCloud before unpairing.


I double checked the watch has been sync with icloud before I unpair in the watch App, then I paired the new phone, everything seems fine until 2 days ago, when I wanted to change the face of the watch, I wanted to open the Watch App in my iphone and it crashed. So I updated the iOS and watchOS to the latest version - iOS 14.1; WatchOS 7.02. The issue still there.


Can anyone help?

Apple Watch

Posted on Oct 28, 2020 6:04 PM

Reply
Question marked as Best reply
User profile for user: KennethObee
KennethObee Author
User level: Level 1
9 points

Posted on Oct 28, 2020 9:29 PM

I tried again:

  1. Backup to i-cloud (important data only as I only have 5GB of storage in i-cloud)
  2. Erase and reset iphone
  3. Restore from i-cloud
  4. Now I can delete the Watch App
  5. Download Watch App and installed, it worked and asked for pairing of watch
  6. I didn't reset my watch, just go ahead to restore FULL backup
  7. After full restore, the same issue came back.
  8. I tried to delete the watch App and I was able to delete the App
  9. I downloaded the App again from App Store
  10. It works now.


View in context

Similar questions

3 replies
Question marked as Best reply
User profile for user: KennethObee
KennethObee Author
User level: Level 1
9 points

Oct 28, 2020 9:29 PM in response to KennethObee

I tried again:

  1. Backup to i-cloud (important data only as I only have 5GB of storage in i-cloud)
  2. Erase and reset iphone
  3. Restore from i-cloud
  4. Now I can delete the Watch App
  5. Download Watch App and installed, it worked and asked for pairing of watch
  6. I didn't reset my watch, just go ahead to restore FULL backup
  7. After full restore, the same issue came back.
  8. I tried to delete the watch App and I was able to delete the App
  9. I downloaded the App again from App Store
  10. It works now.


Reply
User profile for user: KennethObee
KennethObee Author
User level: Level 1
9 points

Oct 28, 2020 9:11 PM in response to KennethObee

I tried again:

  1. Backup to i-cloud (important data only as I only have 5GB of storage in i-cloud)
  2. Erase and reset iphone
  3. Restore from i-cloud
  4. Now I can delete the Watch App
  5. Download Watch App and installed, it worked and asked for pairing of watch
  6. I didnt reset my watch, just go ahead to restore FULL backup
  7. After full restore, the same issue came back.
Reply

Apple watch app crash, my watch can't connect to my iphone - iOS 14.1, WatchOS 7.02

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up