iPhone 12 losing service

I keep putting my phone case back on and my service goes out but it seems to only happen when my signal is at like one or two bars. If I have full service it doesn’t happen anymore. But I’m calling Verizon tomorrow I’d rather use my iPhone XS Max with service everywhere rather than this.

I am once again not getting phone calls from one person in my contacts who does not have an iPhone.

All I can say from my several months of experience on this subject, call your wireless carrier and demand they take action.

Maybe they can send you a new phone. Maybe they can send you a network extender. Maybe they can provide a discount of some kind. Be sure to take action or else nothing will be done.

The latest iOS update has not corrected this issue with the phones.

I also believe it’s an issue with the iphone itself. Also, are you having problems with your 5G Data? Mine for example takes lots of time and sometimes it’s impossible to stream hi-fi music through tidal even though it marks as having 5G and I believe that even with 4G LTE it shouldn’t have a problem with playing a mere song. On wifi I never have these issues. I’m guessing it must be a problem with the way the iphones get signal or data from carriers. I hope they investigate this soon and issue a fix since it’s happening to a lot of us and it’s really frustrating

I got a new sim for my phone and they switched it out of 5G autos/on to LTE and it made no difference. Still if I lose service I have to reconnect it myself it doesn’t come back on its own. And they told me I could try a different iPhone 12 but it will most likely have the same problem. I know numerous people with att and they are not having this issue

I have posted here previously when I complained to Verizon, opened cases with Verizon and nothing was done about it. Then I complained to Apple, opened cases with Apple, even sent some diagnostic info to Apple(as requested) and nothing was done about it. Just silence.

All this IOS updates have done zero to correct the problem. I still have the 12 mini where I worry about losing connection, dropping calls, etc.

At home I was fortunate enough to get a free network extender from Verizon. That resulted in consistently having max bars at home, in the garage and all rooms. So that was an improvement.

IMO, customer service is seriously lacking with this topic. Customers spent a lot of $$ on new phones that are defective.

No, incorrect. It’s a problem even with the unlocked versions bought directly from Apple.

No matter, whether locked or unlocked, hardware issues with new 5 G antenna on this phone.

[Edited by Moderator]

Phones have to operate the way cellular carriers tell them to.

Cell towers tell a cell phone to use frequency X.

If the tower is not properly set up to use frequency X, the call will fail.

No device can decide to just use frequency Y despite being told to use frequency X, or that device will not be allowed onto the network by the cellular provider.

Apple has zero control whatsoever about what cellular providers tell phones using their network to do.

If you choose to blame Apple, that's fine; a simple Internet search shows many tales of similar issues with phones from other vendors.

Same here. Cellular reception on Verizon has improved drastically the last week or so, and I’m rarely experiencing signal loss. I’m on a launch day iPhone 12 running the latest iOS.

The change happened with no intervention on my part, further proving this is a carrier issue.

My iPhone 12 Pro Max I purchased less than or about 6 months ago has the same issues as stated in the above forums. It loses service and even when I have a strong signal it responds slow and takes forever to load. I have been out on a boat In a lake where service is spotty. My brother and father, both with older iPhones have service and I have none. Not even text messaging. Data is definitely nonexistent but, to underperform the older models is just ridiculous. It has never really loaded fast for some reason. The newest thing is when I take a screenshot it takes about three seconds before it shows up in the bottom left corner of my phone. For something I pay this much on it should be working in tip top shape. The carrier doesn’t discount for crappy coverage due to faulty phones. I believe that should be the manufactures responsibility. Perhaps they should refund the cost of service until the phone’s issue is identified and fixed.

Yes, you should contact your cellular provider.

They alone can solve this issue, and everyone who has had this issue solved for them has had it happen when their carrier made changes or via a carrier settings update, but never via an iOS upgrade.

It is of course possible it is a sample defect with your phone, but the checks done on yours would have found that.

Finally, comments are not removed for not being pro-Apple, but only for being against the ASC Terms of Use that you agreed to follow when creating an account here.

Well I guess you must have a really lucky phone as most of us are experiencing issues. Verizon is aware of this and even offered to send me a signal booster for my home free of charge. I have not received it yet so we shall see. They are dancing around the idea that I need a 5G SIM card and also pay for the 5G service plan in order for the phone to work as advertised. It seems to me like a bait and switch. Nothing said I needed to upgrade phone service for the iPhone 12 Pro Max to work as good as the older phones. Between the blame game between Apple and carriers we as customers are just left hanging. I’m very unhappy about the situation. Hopefully, either Verizon or Apple will resolve this issue. I don’t understand out of all the posts on here you randomly posted that you have no issues. What’s different about your phone, your plan, or your incentive to post a positive comment?

hflhdfcrvztpv wrote:

Well I guess you must have a really lucky phone as most of us are experiencing issues.

It's likely because living in a rural area, his cell is less likely to be crowded so it's telling his phone to use one of the frequencies the tower is optimized for.

It's not the phone, it's the cellular network.

If you want to use 5G, on many carriers that needs to be part of your cellular plan.

For example, AT&T customers grandfathered into the original "unlimited data" plan offered with the original iPhone in 2007 are not allowed to connect to 5G; you have to change to a plan with data limits to be allowed to connect to 5G service, and then your local cell tower has to provide actual 5G service (denoted on AT&T with "5G+", on other networks with "5GUW." The "5GE" noted by many phones on AT&T is just a slightly faster version of LTE that they call "5G Evolution" for marketing reasons.)

So there are two parts to 5G service:

• Your cellular plan must allow it
• Your tower must provide it

If your issue is with LTE service, I've explained before what is likely occurring.

Seems like it’s not sorted. Got my 12 pro max in June and have the same issues. No 5G in my area in the (UK) but both my wife and I have iPhones me the 12 pro max and she has the XR. I ran speed tests on both (same network) and the XR was getting double the speeds of the pro max and that’s only if the pro max didn’t drop the 4G connection. Only saving grace for Apple is the struggle phone stores seem to have in getting Samsung handsets.

Wow is this still not fixed? I'm in Sweden and my iPhone 12 was unusable. Almost every day at work my phone would drop cellular and could not pick it up again automatically (even though it showed it had signal). However iPhone 13 has no such issue at all. Glad I returned the 12. Obvious defect with the 12's.