iPhone 12 losing service

Exactly what I’m going to try and do. Phone just doesn’t work. Did all the tricks and swaps with no help. I have never seen this phone kick into 3g. Just goes no service. If I didn’t send my iPhone 8 in I would be using that. Gonna go to Samsung.

Glad to see that journalists are taking this issue seriously. If we cannot communicate, miss important business calls or drop calls with clients it's all bad. Huge apple supporter so I know they will resolve this one way or another but also sad that it had to get to a point where the press is getting involved to help support a community of early adopters and Apple supporters.

https://www.forbes.com/sites/gordonkelly/2020/12/01/apple-iphone-12-pro-max-iphone-12-mini-4g-5g-cellular-signal-problems-iphone-11-pro-max-upgrade/?sh=1fe7cc32123b

https://9to5mac.com/2020/12/01/iphone-12-dropping-service-unexpectedly/

https://www.tomsguide.com/news/iphone-12-has-a-serious-signal-problem-what-you-need-to-know

https://www.indiatoday.in/technology/news/story/apple-iphone-12-hit-by-strange-bug-that-causes-lte-5g-signal-drops-1746112-2020-12-02

I believe this a much more prevalent problem than we realize. Analysts on Wall Street have now picked up on this. I am shocked that Apple hasn’t acknowledged this or seems to be working on a fix. Without any real 5G coverage, the 12 is tough sell to begin with. Losing cell service every 10 minutes is tarnishing the reliability of the brand.

Same issue here. Notice most while driving and on the phone. My call will just go silent. I have noticed at my house as well, people will try to call me and it goes straight to voicemail. Only work around in both cases is to toggle airplanes mode. The issue is very intermittent though.

Apple will address this as soon as enough people complain and as soon as Wall Street gets wind of it. It is a MAJOR flaw, and I know they don’t know how to deal with it. Keep posting until they do.

Brainfear wrote:

Exactly what I’m going to try and do. Phone just doesn’t work. Did all the tricks and swaps with no help. I have never seen this phone kick into 3g. Just goes no service. If I didn’t send my iPhone 8 in I would be using that. Gonna go to Samsung.

Feel free.

It’s very likely that a 5G Samsung phone will behave in the exact same manner if the issue is what I described earlier.

With each new comment it definitely seems to be that is the case.

I as well have found this an issue. I’ve had the new phone for 4 days and it has happened 3 times so far once at home and twice while driving and had to reset the phone to re activate the service. As far as the SIM card the Verizon employee switched the new one that came in the phone to the one in my old iPhone XR. Didn’t really know why or ask as to why.

I have also reached this phase with Apple Support and the Engineering teams. I had shared this thread with the support by uploading these web pages as screenshots to document the scope of the issue. This is disrupting our business and while I have had mixed results from contacting apple, ultimately I do know that they care about making a solid product. They need to reach a threshold of actual reports and velocity of reporting to properly prioritize.

I am doing my best to save everyone from a painful, time-consuming carousel with Apple Support and Engineering. They don’t know how to fix this, or they would have done so. Apple is a fine company and one that I know cares about their products. But this one has them stumped or they would have come up with a patch. There must be many bugs when rolling out a new iPhone, and this is one of them. Personally, I have to pay attention to how long I can go without returning the phone, so I don’t get stuck with an expensive paperweight.

I had this happen on my 12 pro on xfinity mobile a few times. Dropped signal in a store and even after leaving and driving 5 miles in suburban Philly with great service it wouldn’t get a signal until I toggled airplane mode.

these were locations that were total dead zones with my 6s and old carrier AT&T, interestingly, but seemed to be mostly good signals with xfinity (Verizon) on the 12 pro.

I’m having the same issue with my iPhone 12, dropping my calls and when on a call after about 15 minutes I can hear the caller but they can’t hear me . This is very annoying and aggravates the **** out of me, I’m loosing clients because of this phone , getting ready to bring this back to Apple and go back to the iPhone 11

victuals wrote:

They don’t know how to fix this, or they would have done so.

That is a wildly incorrect assertion.

To fix a problem, they must first be able to reproduce it.

Not every phone is having this issue, and in fact most are not.

That doesn’t mean it isn’t an issue, but rather if they can’t reproduce it themselves, it is wildly hard for them to debug.

I been having the same issues since day 1 . 5G lte data drops or is very slow . Then I’ll turn off all the data and put my phone on airplane mode it would work fine only to return back to it’s broken state

Iphone 12Pro / AT&T.

I just had the same issue today. I went out to walk the dog and the second I got outside of wifi range my cell toggle kept popping on and off. LTE or 5G would load, then turn off. It did this over and over for about 30 minutes and then stopped after getting to wifi again.

What is going on!?

iPhone 12 Pro Max - drops out to 3G frequently. I live in an area with 4G-only areas, so sometimes I am completely without service. I also cannot work effectively on the train.

This needs to be fixed.