iPhone 12 losing service

rloganw wrote:

Cash or not. There’s a restocking fee every where in the US. Do your research.

Not from Apple; here is their official policy and there is no mention of a restocking fee:

Returns & Refunds - Shopping Help - Apple

Ah, the policies I stated are for US consumer/retail purchases; businesses may indeed be subject to restocking fees because of the different price structure involved, and Apple does charge fees in other countries (Singapore is one.)

I have been having this same issue in London since he first week of the iPhone 12 pro release... and its highly frustrating. I called Apple and they kept me on the phone for over 2hours, to NO avail.

Its like the customer service has gone absolutely downhill since.

I’m carrying 2 iPhones at the moment just because my new phone is SOOOO unreliable.

iPhone 12 pro max randomly dropped service for me as well. Where I live we don’t have 5G yet so it dropped everything. Just a few dots up and “no service.” This is my first Apple phone and I’m very disappointed so far. I hope it gets fixed

“....This has nothing to do with an app installed on the phone.....”

• Yes, I just said that to Dominic1243. I never claimed it had.

“...Since when can you run antivirus on iOS?!...”

• OK my bad collective noun, should have said there is no place for mobile security apps on iphone, even though many claim also to be antivirus.

”...VPN definitely has a place on a device.....”

• your choice but choose wisely

https://www.forbes.com/sites/simonchandler/2019/09/23/too-many-vpns-put-our-privacy-and-security-at-risk/

and be polite if you come back, but this is off topic.

I have iPhone 12 pro max. And I started with T-Mobile service. iPhone kept dropping service outright or slowing down to minimal bars. Switched to Verizon yesterday and my iPhone went from bad to even worse. I have to continually reboot iPhone. And I must continually toggle airplane mode. After 40 network resets, service still dropping to LTE or worse. Got a Genius Bar appointment tomorrow. Will see what happens. I’m really dissatisfied in Apple again. I thought the 11 max was a horrendous iPhone, now I’ve seen everything

Friends, Am I on the wrong discussion? As mentioned in a previous post, I’m retired and not in the same need as some of you who are dropping business calls. My situation is this: I have not received a call since last Wednesday although I know people have tried. The call goes immediately to VM and here’s a twist, There is no record of the call in the “Recent” folder.

So if I make a call the phone drops the call, and I’m not getting incoming calls. At the moment it’s a $1000 paperweight.

Reading the comments, many of you have spent untold frustrating hours with your both Apple and your carrier’s tech support. Observing the fruitlessness of this, I have not made any attempts to contact tech support.

In a way, this is a true “Catch 22” situation. I can’t talk to tech support because the phone will drop the call!

Any suggestions will be welcomed.

Does anyone know about Spectrum carrier updates? I’m guessing if Verizon does one it affects Spectrum too? I’m still having issues with the 12 pro dropping calls with 4 bars of service in an area where there’s 5G towers. Even with it just set to LTE only.

If they’ve given up their old phone on a trade they wouldn’t have a device to fall back on if they were to return the new phone. I can’t get a new device because my carrier is back ordered on my specific device and the Apple store has limited Genius Bar appointments as a result of COVID.

I am having significant network issues with the new iPhone 12 . Calls are dropping suddenly and signal is not very stable .

Comparing with my iPhone XR , I can definitely see that I am getting poor signal comparing IPhone XR .

very unexpected and planning to return the phone unless there is an solution .

No improvement yet . I will wait 10 days more if there are no software update or fix then I will go back to iPhone XR . :’( .

no apple support so far and I don’t have time to spend hours on the call . Let us know if you found any solution?

This too has been my frustrating experience with both Verizon and Apple. Unfortunately I cannot wait as the guy getting in between a ******* match with those 2. I returned my 12 pro and went back to my X :(

Then why I’m not having issues with iPhone XR ? It’s not about the career . I see 2 bars on my iPhone 12 where 5 bars on my iPhone XR ?

don’t you think that devices are backward compatible? Some thing is not right , may be it could be the phone I have have the issue then the question is about the other people ?

I don’t think it’s the coverage.

I’m sorry that others are also having this iPhone 12 loss-of-signal problem. But at least now I know that it’s not my imagination. I live in a Verizon only coverage area, that is just LTE. But like others, turning the phone off and back on (or airplane mode is easier) will always bring back cell service. It is funny that when I talk to AppleCare tech support, they act like they’ve never heard of the problem before in their life! You gotta love Plausible Deniability!

Gosh, Im having the same issue when I'm out and about. It seems like its trying to switch itself from 5g then to LTE and in the process I get nothing. It's been happening since I activated my 12pro. I have to toggle on and off my airplane mode as well to get it to catch up. Happened to me at the worst moment while I was trying to connect to my home doorbell camera in order to receive a package. smh I feel your pain